Customer Success Manager Remote
Job description
Customer Success Manager
Permanent
Full time: 35 hours per week
Salary: £29,000- £35,500 DOE + benefits package
Home based in England, Scotland or Wales with occasional travel
About the role
The role of Customer Success Manager will provide proactive engagement with our EAL centres to nurture growth through data-driven marketing and sales campaigns. The role will play a critical position across the Commercial Strategy and Service Delivery divisions to generate and support with new client acquisition along with identifying cross and up-sell opportunities within the existing client base whilst maintaining the highest levels of service, quality and regulatory compliance adherence.
What you’ll be doing
You will be the sales team lead for onboarding new clients and providing an exceptional experience. You will provide account management support to existing centres to provide proactive engagement to build brand loyalty and with the potential to recognise up selling opportunities.
You will lead on proactive outbound sales campaigns to encourage potential new clients to work with EAL products. You will utilise the data available to you from our internal CRM system to provide insight to support informed sales decisions and activities across the wider Commercial Strategy team.
You will continue developing and maintain your knowledge of the group brand and its products and services that are available to allow you to support our current client base and communicate this to our external stakeholders.
You will be ensuring that all activities that you carried are out in line with the agreed legal and regulatory compliance and that full compliance with all regulatory requirements, maintaining a full audit trail of customer engagement activities to continually strive to improve best practice.
What we’re looking for
- Strong commercial understanding and acuity, with the ability to identify and deliver profitability and identify and seize opportunities for business benefit
- Experience of working in a business sales environment with proven evidence of achieving sales targets
- Strong negotiation skills, particularly around the conflict of sales, project needs and functional operational priorities
- Excellent employer and stakeholder relationship skills
- Able to rapidly build and establish trusted networks to unblock challenges and, where necessary, resistance with strong problem-solving capabilities
- Excellent communication skills, both verbal and written
- Proficient in using software packages such as Word, Excel, PowerPoint & Project. Accepting and adaptable to the use of other digital/ software tools.
- Excellent organisation skills with the ability to prioritise and deal with multiple projects in a fast-paced environment.
- Able to build and maintain effective relationships with internal and external stakeholders
Other skills which would be desirable however not needed to apply for the role
- Knowledge, understanding and experience of the advanced manufacturing and engineering sector and associated industries including Building Services
- Knowledge, understanding and experience of End Point Assessment
Working for EAL/Enginuity Group
We offer a supportive work environment and a comprehensive benefits package. We pride ourselves on being an inclusive place to work for all our colleagues and we want everyone to feel valued and that they can be themselves at work.
Many of our team work flexibly, and we would be happy to talk to you about how this could work for you.
We welcome discussions regarding reasonable adjustments and putting these in place to support you throughout the recruitment process
- Competitive salaries
- A defined contribution pension of 4.5% employer contribution
- 25 days paid holiday (increasing with service to 27 days)
- Additional holiday purchase scheme - option to buy up 5 days extra holiday per year
- 3 paid days for company shutdown over Christmas and New Year
- Life assurance of 2x your salary
- Paid membership of a professional body
- Wellbeing programmes, access to a free wellbeing website and wellbeing app
- Paid time off to volunteer in your local community or wider charitable causes
- A comprehensive discounts and benefits scheme, with discounts at many high street and online retailers
- Maternity, paternity, shared parental, adoption and dependant leave
- Access to training and development opportunities
About Us
Enginuity is changing the world, well sort of. Home to EAL, the Awarding Organisation for Engineering and Manufacturing qualifications, we are proud of our long and successful history of leading and shaping skills in the engineering and advanced manufacturing sector. As a trusted partner to individual engineers, educators and engineering employers, using unmatched industry expertise and data, we create practical solutions to workforce skills challenges so that engineers can change their world and ours.
Further Information
If you have any questions, a request for further information, or would like to request this information in an alternative format, our People Team will be happy to help. Email us at [email protected].
We’re unable support UK relocation or to sponsor a visa for this role.
Depending on the volume of applications, the closing date for this position may be extended or brought forward.
Job Type: Permanent
Salary: £29,000.00-£35,500.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Reference ID: 24086
