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Who We Are

Veriforce® is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day. The company’s SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses, empower leading organizations to drive safety and compliance down to the worker level and more effectively mitigate supply chain and regulatory risk. With the industry’s largest safety and compliance network – comprised of 3200 hiring clients, 70,000 contractor companies, 9,000 accredited safety trainers and authorized evaluators, and 2.5 million individual workers – Veriforce is relied upon for innovative risk management solutions that help connect safety-conscious companies with a safe and qualified third-party workforce and make job sites safer, more productive, and more efficient.

The Role You’ll Play

The Data Engineer for Customer Success will be responsible for designing, building, and maintaining data processing architectures and solutions enabling the efficient conversion of structured and unstructured data to insights at enterprise scale. The CS Data Engineer work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action regarding data-driven decisions that lead to improved customer retention, advocacy, communication, and engagement outcomes. The Customer Success Team will depend on this person’s expertise and subject matter background to take initiative by digging and leaning into the data with heightened curiosity of trends and trajectories. A self-starter, this role will effectively translate data into addressable components that our customer-facing teams, leaders, and cross-org executives can act upon. This role will work closely with the entire Customer Success and Professional Services team to understand and then drive the strategic execution of reporting and system needs, then work to configure that vision into reality.

Core Responsibilities Will Be

• Ingesting data from internal and external sources utilizing cloud native platforms and software development best practices and patterns.
• Develops software tools that leverage analytical and big-data techniques to cleanse, organize, and transform data into insights and actions that enables Veriforce To better serve our clients.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Follow established guidelines/procedures.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Arming the customer success organization with data driven insights by developing key dashboards for use by the CS and CS leadership team
• Strategically collaborating with CS Leadership to enable the CS organization with the data they need to drive revenue growth and prevent churn
• Developing key dashboards for use by the executive team for reflecting the activities and metrics within customer success
• Creating the reporting frameworks and deliverables to support our Customer Success team in the ability to deliver peer benchmarking data, metrics, and other data points for Impact Assessments and Success Planning engagements.
• Managing and updating a dashboard of key CS related reports for CSMs, Managers, Senior Leadership and the Chief Customer Officer
• Identifying and gathering requirements from users, stakeholders, and CS leadership then proposing and building appropriate reports to support the identified needs.

Required Qualifications

• Bachelor's degree or equivalent experience
• 5 years of technical experience
• Experience with BI Tools such as PowerBI
• Knowledge of SQL and relational database models
• Documenting processes related to database design, configuration, and performance.
• Experience designing, developing, and testing of software applications and/or infrastructure
• Experience with APIs to expose large datasets to applications and data analytics solutions

Preferred Qualifications

• Experience working with Customer Success Teams, reporting on customer churn, net dollar retention, gross dollar retention, etc.
• Experience with Cloud-based solutions, Business Intelligence tools, and programming applications
• Experience with Customer Success based systems, usage tracking, and CRM solutions such as Totango, Salesforce, and Pendo
• Ability to create and manage data feeds to and from systems such as Salesforce, Totango, Pendo, Financial Systems, and others.
• Ability to interpret data in order to help relay an accurate understanding of root causes that are primary drivers behind the data
• Ability to collaborate with other analysts, engineers and data scientists in order to exploit data to drive the business forward

What Success Looks Like:

A successful candidate in this role will demonstrate:

• The ability to quickly take action to mitigate any issues pertaining to data inaccuracies
• Ability to quickly learn the company’s internal systems and the manner in which data is gathered.
• A high focus on QA/QC efforts to ensure accuracy in the data
• Enthusiasm toward continued personal/professional development
• A desire to implement best practice technical solutions
• Responsiveness to questions and system feedback

Here are just a few of the great reasons you should join our team!

• We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one the top reasons this is a great place to work.
• Veriforce provides-
  • Medical Benefits (medical, dental, vision, paramedical)
  • Critical Illness, Life and Disability Insurance
  • Vacation, Sick and Personal Time Off

The successful candidate will have to undergo a criminal record check as a condition of their employment.