customer success manager Remote
Avodah
Full Time
Remote
75000 - 45000 USD ANNUAL Today
Job description
Company Summary:
As an AI technology company, Avodah specializes in providing solutions that enhance the human experience by enabling individuals to be heard, seen, and understood. Our advanced technology facilitates communication and connection among people. Our digital health division, AvodahMed, offers products and services that assist physicians in delivering improved patient care. Furthermore, our language and translation division, AvodahConnect, eliminates language barriers, facilitating interaction and comprehension in multiple languages. At Avodah, our mission is to facilitate personal expression, promote a healthy culture, provide meaningful solutions, and ensure customer success.
The Opportunity:
Are you passionate about helping customers succeed? Do you thrive on building strong relationships and ensuring exceptional customer experiences? If so, here at Avodah, we have an exciting opportunity for you! Join our dynamic team as a Customer Success Coordinator and make a meaningful impact on our customers' journey. We're a team that values speed, innovation, and excellence, and we're looking for someone who shares those same values If that sounds like you, come join us and help us shape the future!
Basic Functions
- Manage the weekly Customer Success meeting agenda and take accurate meeting notes.
- Keep the Customer Success team calendar up to date with important events, meetings, and deadlines.
- Ensure the organization and hygiene of all Customer Success documents and collateral pieces.
- Submit tenancy requests for all new customers, ensuring a seamless onboarding process.
- Monitor the Support@avodah email inbox and handle customer inquiries promptly and professionally.
- Submit feedback and report bugs in ClickUp, our project management tool, to improve overall product performance.
- Assist the product team by managing requests for end-user emails and coordinating communication efforts.
- Create and execute enhancement release email campaigns using HubSpot, keeping customers informed of new features and improvements.
- Collaborate with the team to create and execute hot fix email content from HubSpot during critical issue resolution.
- Provide product support and assistance to customers when Customer Success Managers are unavailable.
- Handle the addition of patients/appointments to customer accounts on a case-by-case basis.
- Manage the addition of users to customer tenancy, ensuring proper access and permissions on a case-by-case basis.
- Monitor and update usage data in the scorecard, keeping track of customer engagement and success metrics.
- Conduct bi-monthly webinar training sessions for customers to enhance their product knowledge and usage.
- Facilitate product demos for the Senior Leadership Team (SLT) to showcase the capabilities and value of our solutions.
- Contribute to the creation of the Customer Success Handbook, documenting best practices, processes, and resources.
- Shadow Senior Customer Success Managers during welcome and discovery calls to expand your skill set and knowledge in the Customer Success Manager role.
Qualifications
- Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
- Excellent written and verbal communication skills.
- Attention to detail and commitment to producing high-quality work.
- Proficient in using productivity tools such as Google Workspace, Microsoft Office, and project management platforms.
- Familiarity with customer support systems and email management tools.
- Comfortable working in a fast-paced and dynamic startup environment.
- Ability to work collaboratively with cross-functional teams and communicate effectively.
- Prior experience in a customer-facing role or customer success-related activities is a plus.
- Interest in technology and willingness to learn about our products and industry
The salary for this role is dependent on an individual's level of experience and qualifications.
We firmly believe in fair and equitable compensation practices and consider factors such as market t
We appreciate your interest in joining our team and assure you that we will make every effort to ensure a fair and competitive compensation package based on your experience and qualifications.
Avodah
www.avodah.com
Westlake, TX
Shawn Ring
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
Internet & Web Services
2019
