Customer Success Executive Birmingham, England
Job description
Customer Success Executive
Are you passionate and customer focused? Do you get a buzz of finding resolutions for your customers… Well, if you fancy yourself a fresh challenge with one of the market leading IT software businesses, who will actually give you the support, training, and tools to excel your career... then look no further.
We are looking for an ambitious Customer Success Executive to work closely with the Head of Customer Experience and the Customer Success Manager, who are supportive, hands on when needed and role their sleeves up type of leaders to support the team in the day to day.
As a Customer Success Executive, you'll focus on optimising client touchpoints. You’ll be the main point of contact for long term valued customers and new ones too, and you will provide training sessions and dedicated support on the core systems.
Here’s what the day to day looks like for the Customer Success Executive
- Training and supporting existing customers on the core products
- Onboarding new customers and managing the customer journey
- You’ll be the main point of contact for long term valued customers
- You will provide training sessions and dedicated support on the core systems
- Communicating customer feedback between internal teams
- Manage customer logs, escalations and find resolutions for any customer challenges
- Working closely with the Customer Success Manager to keep customers happy and deal with any queries or requests
Skills Required:
- Excellent verb al and written communications skills
- Professional attitude and excellent telephone communication skills
- Extremely strong customer service and listening skills
- Be driven by getting outcomes for customers and having passion and care towards your customers
- Be enthusiastic and dependable
- Previous experience in a customer service environment
They’ll teach you everything you need to know about the industry so that you can take the lead on empowering clients to use the products to their fullest. With Lots of opportunity to progress within your role, six and twelve month reviews on salary and bonuses rewards for hard work and success.
This role is based on site 5 days a week, Please do not apply if you are looking for hybrid or remote working.
Job Type: Full-time
Salary: £24,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service (preferred)
Work Location: One location
