Customer Success Executive London, England
Job description
Are you a Customer Success Executive looking for your next challenge?
Do you have a minimum of 1-2 years’ experience in a similar role?
Do you have a background in Payments, Banking, or Finance?
In this case, the Customer Success Executive role that we have open could be your next step.
At ClearCourse, we have offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. Depending on your passion, the sky is your limit.
Here is a list of benefits you will have access to:
- Life Assurance and private medical cover with cash plan
- Group Income Protection and enhanced Company Pension
- Enhanced maternity, paternity and adoption pay
- Generous training budgets and reimbursement for professional memberships
- Hybrid-working model with 25 days annual leave
- 24/7 employee assistance programme including Peppy Health App
- Bike to Work Scheme
- Generous Recruitment referral scheme
- Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers
A typical day to name a few would be to service the needs of all of our customers who use our payment gateway- both Point of Sale and e-commerce, providing excellent service, and continually improving service levels, processes, and customer satisfaction. You’ll be a member of the Incident Management response team. You’ll manage to resolve, Jira tickets raised by our 1st line merchant support helpdesk which have been moved into the Customer Success Queue.
You’ll provide regular reporting decks, identify opportunities to streamline/ re-use content, and surface further insightful metrics and reporting to drive informed decisions across the business.
To succeed, you'll need excellent, clear, face-to-face and written communication skills. You’ll have a good understanding of the payment industry, merchant services, payment gateways, and acquiring. You’ll have strong skills in CRM management and experience supporting continual process improvement.
This is a hybrid role working 37.5 hours per week and you could be based out of London preferably or anywhere else in England.
I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.
Everyone will get a response.
Why ClearCourse?
We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.
As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.
Our FAIR™ Corporate Values
Future-proof: We seek out innovation and we continually strive for progress
Approachability: We’re approachable and we communicate with respect and empathy
Integrity: We will only do what we believe to be the right thing
Responsibility: We are accountable for ourselves, our organisation and the world around us
At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.
Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.
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