Customer Solutions Coordinator - Croydon Croydon, England
Job description
Customer Solutions Coordinator – Croydon (Temp Vacancy)
Umbrella Pay Rate: £15.66ph
Full-Time (37 hours)
Job Purpose:
This role will be responsible for coordinating Complaints or Member Enquiries or Housing Ombudsman cases from start to finish. You will look for opportunities to resolve dissatisfaction where possible in line with Clarion complaints policy and procedures.
The Customer Solutions strategic goals are to improve performance, prevent complaints and ensure a single way of working. You’ll provide expert advice to our customers and business areas. This will in turn enable you to achieve your own and team targets.
Accountabilities:
- Coordinate case work by liaising with staff across Clarion and external parties, including Customers, Surveyors, Solicitors, Local Authorities, Councillors and MPs.
- Collate all necessary information to facilitate decisions, deliver a full and accurate response in line with our policy and procedures.
- Liaise with all Customers (Internally and External) ensuring they are regularly kept informed, expectations are managed and full responses are timely.
- Record and update all relevant information during the management of your casework.
- Manage your casework to ensure all your performance targets are achieved or exceeded in line with the customer solutions strategic goals and Clarion values.
- Positively participate in 1:1’s / Meetings demonstrating appropriate behaviours and suggesting ideas.
We offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact [email protected]
