Customer Solutions Advisor Bradford, Yorkshire and the Humber, England
Job description
An exciting opportunity has arisen to join the Customer Solutions Team based in our busy Bradford Head Office.
Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Annual Leave – For all of your hard work and commitment we’ll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.
Development - At YBS we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
Inclusivity - We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Giving Back – You’ll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial resilience and financial education for schools. Together last year, we completed more than 11,000 hours of volunteering for our local communities.
At YBS, we’re here to do what’s right. Not just for our members but for our communities, our society, and our world. And it all begins with our people.
We’ve created the kind of workplace where you can make a difference. Where you can be your best. And where you can do the right thing - for you, your career, and your future.
About the role
As a Customer Solutions Advisor, a big part of this role will require you to work flexibly across various customer channels within Customer Solutions and the wider function to deliver high levels of service. You’ll join a likeminded team in our Bradford based Customer Solutions department focussing on:
- Record, investigate, and resolve complex complaints within regulations through all channels of communication
- Answering inbound telephony calls from our customers and satisfactorily answering queries
- Provide vulnerability advice and guidance to front line colleagues
- Influence other colleagues across the group to achieve fair outcomes that are in line with our purpose and service standards at YBS.
When working flexibly across different teams, you’ll look to improve and develop these areas by proactively identifying and implementing changes to support fair customer outcomes and increase our service levels.
About you
- Previous experience of handling complaints in a regulated environment
- Be confident in answering inbound telephony queries
- Knowledge and experience of mortgages and savings is beneficial but no crucial
- Previous experience in assessing and supporting potentially vulnerable customers
- Ability and confidence to challenge and influence group processes and procedures to enable the right customer treatment
About Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
We are on an exciting journey together with a desire to deliver the highest level of support in our end to end customer journey and would love you to come and be a part of it.
Ready to apply?
Then we think it would be great to meet you. Apply now.
