Customer Services Technician Crawley, West Sussex, South East England, England
Job description
To manage and continually improve the Customer Services experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Services at the premium end of the homebuilding industry. The Customer Services Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.
Be a ‘hands on professional’ at the direction of the Customer Services Management team
Build a thorough knowledge of Redrow house-types and construction processes
Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Redrow’s Complaints and Resolution Policy
Work within the guidelines of the Warranty Provider and Redrow's standards
