Customer Services Supervisor Leicester, England
Job description
An exciting opportunity has arisen at shoezone to be a key member of our Customer Services team, acting as the glue between the customer, the Customer Services team, and the wider Head Office departments. You’ll become an expert in Customer Services alongside analysing reports to ensure we are providing the best customer experience possible!
Us:
We are a town centre, retail park and digital footwear retailer, offering low price and high-quality footwear for the whole family. We operate from 330 stores and have approximately 2,555 employees across the UK.
Our store portfolio consists of 216 town centre stores, which stock the core shoezone product range and 70 hybrid town centre stores and 44 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers.
shoezone.com, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi-channel offering for great customer service.
During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.
The Role:
Alongside looking after the day to day running of the customer services team, you’ll look for new opportunities to enhance the customer experience, analyse reports and ensure the smooth running of the department.
Hours of work will be Monday to Friday 9:00 – 17:15 with occasional weekend work required.
You:
You’ll need to be friendly, enthusiastic, and committed to exceptional customer service. You will have excellent verbal and written communication skills and a cheerful, confident manner. Your telephone manner will be positive, professional, and calm.
The right candidate will have the following:
- Along with looking after the day to day running of the department you will need to manage and motivate the team.
- Be organised, thorough and excited by a challenge, you’ll work well in a busy and fast-moving retail environment.
- Highly motivated and hardworking with a professional attitude who can work under pressure in a fast-paced environment.
- Works well within a team whilst maintaining autonomy.
- You will need to be adaptable with excellent IT skills and be able to interpret reports and analyse data.
- Good at prioritising workload to meet tight deadlines and a drive to reach targets.
- Strong communication skills and experience in liaising with both internal and external contacts including senior management.
- Experience of working in a customer facing role, such as a customer services department or other retail environment.
- Great attention to detail
Benefits:
- Profit Share Scheme
- Pension
- 25% Staff Discount
- Birthday Holiday
- Wellbeing Support
- Free on-site parking at city centre Head Office
- Free on-site gym
- Opportunities for progression
