Customer Services Representative Neath, Wales
DS Smith
Full Time
Neath, Wales
20532 - 23112 GBP ANNUAL Today
Job description
Handle day-to-day customer enquiries, management of orders through the supply chain, artwork coordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
Deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
About you
Benefits
Deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
About the role
An exciting opportunity has arisen within our Packaging Manufacturing site in Neath. We are currently seeking a highly motivated and ambitious individual who would enjoy working in a fast-paced, manufacturing environment, as a Customer Service Co-Ordinator.
You will report to the Customer Service Manager and be responsible for processing order requests, building and maintaining strong relationships with customers, handling and resolving customer queries and complaints and maintaining document records.
To be successful in the position, you will need to be seeking a highly motivated and ambitious individual who would enjoy working in a fast-paced, manufacturing environment
About you
Minimum requirements:
- Excellent verbal and written communication skills.
- Proven track record of performing at a high level in a fast-paced customer service environment.
- Be hardworking, pro-active and self-motivated.
- Enjoys being part of a team dynamic
Preferred requirements:
- Working with Integrated Business Systems.
Benefits
- Competitive salary
- DS Smith pension scheme
- Death in service life assurance
- Company sick pay scheme
- Income protection
- Employee assistance programme
- Occupational Health including physiotherapy, and virtual GP service
- Cycle to work scheme via salary sacrifice
- Shopping discounts
- Electric car via salary sacrifice
- Free eye test and flu vaccines
- Employee share save scheme
- Employee recognition scheme
- Opportunities to progress within the business
- 25 days’ holiday plus bank holidays
- Free on-site car park parking
DS Smith
www.dssmith.com
London, United Kingdom
Miles Roberts
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Consumer Product Manufacturing
1940
