Customer Services Representative Westerham, England
Biggin Hill International LTD
Full Time
Westerham, England
24969 GBP ANNUAL Today
Job description
We are a large online bicycle parts retailer specializing in brand such as Shimano and Continental. We have been trading for over 30 years and have grown to be a well recognized business within the cycle industry and are looking for a Customer Service Representative to join our fantastic team to help support and give advice to our customers.
The Job Role
- Reply to customer email queries
- Answer the phone and provide clear and concise support for order queries
- Provide technical advice (full training and support provided)
- Manage customer returns
- Provide refunds through various marketplaces
- Speak to external stakeholders
- Other administrative duties
About You
- Demonstrate outstanding customer service skills
- Positive work attitude
- Excellent verbal and written communication skills
- Organised and able to prioritise workload
- IT literate (MS Office, Email Systems, CRM Systems)
- Experience with eBay, Shopify & Amazon is preferred, but not essential
- A team player
- Knowledge of bicycle parts is desirable, but not essential
- Able to learn quickly and not afraid to ask questions
What's In It For You?
- You will be provided with a mentor to fully train you into the role
- Holiday pay (28 Days)
- Company pension
- Company car park
- Employee Health Assurance & Wellbeing Scheme
- Hours of work - Monday to Friday 08:30 - 17:30 (one hour lunch break)
- Starting salary - £24,969.00 per annum
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Job Types: Full-time, Permanent
Salary: £24,969.00 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Reference ID: CSR74
