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Job description

We are a large online bicycle parts retailer specializing in brand such as Shimano and Continental. We have been trading for over 30 years and have grown to be a well recognized business within the cycle industry and are looking for a Customer Service Representative to join our fantastic team to help support and give advice to our customers.

The Job Role

• Reply to customer email queries
• Answer the phone and provide clear and concise support for order queries
• Provide technical advice (full training and support provided)
• Manage customer returns
• Provide refunds through various marketplaces
• Speak to external stakeholders
• Other administrative duties

About You

• Demonstrate outstanding customer service skills
• Positive work attitude
• Excellent verbal and written communication skills
• Organised and able to prioritise workload
• IT literate (MS Office, Email Systems, CRM Systems)
• Experience with eBay, Shopify & Amazon is preferred, but not essential
• A team player
• Knowledge of bicycle parts is desirable, but not essential
• Able to learn quickly and not afraid to ask questions

What's In It For You?

• You will be provided with a mentor to fully train you into the role
• Holiday pay (28 Days)
• Company pension
• Company car park
• Employee Health Assurance & Wellbeing Scheme
• Hours of work - Monday to Friday 08:30 - 17:30 (one hour lunch break)
• Starting salary - £24,969.00 per annum

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Job Types: Full-time, Permanent

Salary: £24,969.00 per year

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Reference ID: CSR74