Customer Services Officer Stockton-on-Tees, England
Job description
Calling all Customer Service Officers who would like to work for an organisation who has achieved the Customer Service Excellence Accreditation since 2010.
Customer Services is a great gateway to a career within the local authority. We are the first point of contact for approx.20 different areas of the council. Housing Benefits, Council Tax, Blue Badges and School Admissions to name a few……
What is the job?
You’ll be working in a fast-paced environment assisting members of the borough to access council services. Providing a first class customer experience dealing with enquires over the phone, in person, on-line and by email
Customer Services, answered over 157,000 customers calls, and processed over 50,000 emails last year. And we can’t wait for you to be a part of it!
What do I need?
Through our in house training we will provide you with all the training and support you need to get you up to speed. All you need to be a success is:
- A passion for helping others and delivering a first-class customer service
- An ability to effectively communicate with people from all walks of life
- Patience to ensure each customer has a full understanding of the information we discuss with them
- To be a team player who is not afraid to try something new
- Determination and resilience to see a job through
ABOUT OUR OFFER
We offer a competitive salary, generous annual leave, learning and development opportunities, local government pension with the option to add extra contributions and access to a number of other benefits like a car lease scheme, discounts at lots of high street and online retailers, an employee assistance programme and physiotherapy services.
And that’s not all – We also offer a degree of flexible working with the opportunity of working from home for a percentage of your time.
Take a look at the attached job description and if you want to chat more about the role, then contact the manager of our team Sue Grace on 07775541154 or if you prefer send her an email via [email protected].
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘[email protected]’. All communication will also appear in the ‘My Messages’ section of your North East Jobs account.
Job Types: Full-time, Permanent
Salary: £22,369.00-£22,777.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 241134
