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A vacancy has arisen for a Customer Service Officer. The position is based at Marmion House, Lichfield Street, Tamworth, B79 7BZ currently, however the team will be moving to Tamworth Library in the near future.

For further information please contact:

Fabia Hawkeswood - [email protected] or Gail McMinn - [email protected]

Key Accountabilities:

1. To undertake arrange of Customer Care duties. This will include meet and greet duties as and when required, ensure that visitors are dealt with in a professional manner, answering queries from members of the public and other agencies on the services of the County Council, signposting to partner agencies, taking telephone calls and accurately recording messages to ensure effective communication.

2. Completing a range of administrative tasks ensuring compliance with business processes and Service Level Agreements.

3. Responsible for maintaining room bookings and general health & safety

4. Accurately input and maintain appropriate information systems in support of children and family’s practitioners, ensuring children’s/families/system records are kept up to date, and that the Information Performance, and Engagement Team can accurately report on performance.

5. Undertake a range of financial transactions as directed including placing orders for services/equipment, goods receipting and maintaining associated records in accordance with Financial Regulations through the County Council’s Finance and Procurement systems.

6. In support of practitioners produce a range of high-quality documents.

7. To provide support advice and guidance to practitioners in the use of the IT and related software including basic induction into systems and processes as appropriate.

8. Maintain an awareness of policies, guidance, processes, and best practice relating to the service supported.

• Good written and oral communication skills at all levels – this post will involve liaison with a range of professionals and members of the public.

• Flexible approach – demonstrating ability to respond positively to changes in allocation of work at short notice.

• It is expected that all employees will have a commitment to further training and development commensurate with the grade.

• A commitment to equal opportunities and anti-discriminatory practice and to work with a diverse customer base.

• Numerical skills with attention to detail.

• Good time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative.

• Demonstrate good interpersonal skills to advise other staff within the office on IT related issues.

• Ability to undertake a number of areas of work to ensure flexibility within the team.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.