Customer Services Manager (Edinburgh) Edinburgh, Scotland
Motability Operations Ltd
Full Time
Edinburgh, Scotland
38190 - 50586 GBP ANNUAL Today
Job description
About The Role
Motability Operations are currently recruiting for a Customer Services Manager to join our team in Edinburgh on a full-time, permanent basis. Reporting to the Head of Customer Contact Services you will be responsible for delivering an exceptional experience for our customers across all inbound channels.Leading a large team in Edinburgh, your role will cover all aspects of managing a contact centre including budgeting, managing headcount and delivery of service levels, as well as supporting the strategic direction of the department.
Creating an environment for your teams to be engaged and successful is core to the success of this role.
About You
- You will need to feel equally comfortable working independently as well as working collaboratively with the wider Customer Contact Services Management team
- Energetic, enthusiastic and passionate leader who motivates their team managers to deliver excellent results
- A supportive, inclusive and empathetic leader who understands how to get the best from everyone
- You will lead, inspire and co-ordinate your team at all levels to create motivated and engaged colleagues.
- Leads by example and demonstrates confidence, resilience and professionalism
- Proud to develop, support and empower others to achieve their ambitions
- Excellent team player who works collaboratively and creatively to enhance and improve service delivery
- Forward thinking with the ability to create ideas, improvements and support the strategic agenda
- Ability to establish and maintain strong links with the Edinburgh team
Minimum criteria:
- Previous experience of working to budgets
- Experience of managing, ideally in a contact centre setting
- A proven track record and a passion for delivering excellent and consistent levels of service
- Strong commercial awareness and business judgement
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
As a Motability Operations team member, the benefits you can expect are:
- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 28 days annual leave with option to purchase and sell days
- 1 day for volunteering
- Funded Private Medical Insurance cover
- Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
- Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
- Funded health screening for over 50s
- Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
- Employee Discount Scheme with an app to save on the go
- Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
- Generous family leave policies
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Motability Operations Ltd
https://www.motabilityoperations.co.uk/
London, United Kingdom
Andrew Miller
Unknown / Non-Applicable
1001 to 5000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1977
