Customer Services Information Specialist London, England
Job description
The role
Customer Services Information Specialist RCN Library and Heritage Centre, London Permanent, 35 hours per week: Monday -Friday 9-5pm, with one late night 11-7pm and one in six Saturdays 9-5pm on rotation. Salary range: £35,124 to £39,678 per annum*, plus London weighting of £4,872 per annum There is more to the RCN than you might think. We’re a trade union with a membership of close to half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people. We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values. As our Customer Services Information Specialist you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members. In this varied role every day will be filled with possibilities. You will get involved in anything from overseeing the smooth running of the library space to managing our graduate trainees. We'll look to you to help us deliver an exceptional customer service enquiry service. It's a great way to build on your skills and experience and develop your potential.
The person
What we offer you We expect you to look after your customers. And we expect you to be rewarded for it. Our pay is highly competitive with annual leave up to 32 days plus bank holidays. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer generous maternity, adoption, paternity, and shared parental leave packages. *We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
Contact details and timescales
Our selection process Please submit a supporting statement demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities. Contact details For more information or for an informal discussion about the role please contact Sarah Smith, Customer Services Manager on +44 20 76473681 For more information on the Recruitment & Selection process, please contact [email protected] Opening date:25 May 2023 Closing date: midnight on 26 June 2023 Assessment & interview date: 4 July 2023
Job Reference: RCN02154
