Customer Services Consultant - Milton Keynes Milton Keynes, England
Job description
Summary
Salary: Starting from £12.62 and raising to £14.53 after 12 months (Subject to completion of probation period)
Grade: CSC
Reporting Line: Branch Manager
Contract Type: 28 hours, Permanent
Location: Milton Keynes Post Office, Unit N1 802 Midsummer Boulevard, MK9 3QA
Please note: Flexibility is required in this role. Able to work 5 days a week, between Monday and Saturday, 8am to 6pm.
What to expect
Here at the Post Office, we’re steeped in tradition, but we’re going places.
As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services.
You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.
This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.
What we can do for you
Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.
What you’ll need to succeed
You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:
Have previous customer service and cash handling experience
Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services
Be a great team player who understands and respects everybody’s contribution to our success
Understand what outstanding customer service looks, feels, and sounds like
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
