Agilisys

Full Time Weston-super-Mare, England 17078 - 21277 GBP ANNUAL Today

Non Local Authority

Customer Services & Business Support Advisor (Care)

Location: Town Hall, Weston super Mare

Type: 1 x post – 37.5 hours per week, over a 7 day rota including Bank holidays

Key Responsibilities of this Role

To provide a frontline telephony service dealing with all Care calls (including for example (Adult and Child Protection) to facilitate access to the appropriate service for the customer.
Identify and assess the needs of the customer for health and social care enquires ensuring appropriate and accurate information is obtained to enable the correct action to be taken in a timely way.
To record information using systems such as LAS, LCS and Jontek to provide an accurate record of customer contact.
Liaise with multi-disciplinary teams within the council's 'Single Point of Access' principles to provide the customer with the appropriate outcome
Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
To ensure that individual dispersed alarm units are tested at least once a month
Respond to email and other written enquiries to provide answers and information to customers about the available service provision.
Promote the service to support establishing a sustainable client base.
Work directly with multi-disciplinary team in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements

#LI-AN1