Job description

We’re recruiting!
If you’re looking for a rewarding job in a work environment that values its colleagues as much as its customers, Monmouthshire Building Society may be the place for you.
What will you be doing?
We have five exciting opportunities for you to join our Savings and Customer Contact team.
As a Customer Services Associate within our Savings and Customer Contact team, you’ll be supporting our members by providing great customer service online and on the phone, undertaking a variety of administrative tasks. Internally we refer to our Savings and Customer Contact team colleagues as SCC Associates.
As part of a supportive, established and friendly team, your main responsibilities will be speaking to our members and other MBS colleagues, processing and closing savings accounts and answering any queries in a friendly and efficient way.
There may be times when our members contact us in difficult situations, so having great listening skills, a warm approach and being able to deal with difficult situations in a sensitive manner is essential.
What’s in it for you?
As one of our valued team members, we’ll offer you:

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25 days holiday, plus bank holidays
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A day off on your birthday to help you celebrate!
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Chance to buy extra annual leave
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Agile working, meaning you can combine working from home with spending time in one of our modern flagship offices in Cardiff or Newport
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Support to develop your skills and knowledge through a comprehensive training package
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Career development opportunities through our new Accelerate & Amplify talent development programme
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Up to 14 hours of paid leave to volunteer with or support community initiatives that are important to you
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A ‘Dress for your Day’ approach when you’re working from one of our offices
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A generous stakeholder pension scheme where the Society contributes a massive 10% on top of your 3% contribution
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Fantastic health and wellbeing benefits including:
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Private healthcare (optional after successful completion of probation)
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Life Assurance with four times your basic salary life cover if you opt into our pension scheme
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24-hour Employee Assistance Programme
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Subsidised flu jabs and eye tests and much, much more.

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What type of person are we looking for?*
It’s more important to us that you have great customer service skills than knowledge of savings or experience of working in financial services because we’ll provide full training and support your development as your career with us progresses.
So if you enjoy helping people, have good attention to detail, and want a rewarding career, make sure you read the job description above / below and get your application in to us before date.
Why work with us?
As an innovative, exciting and modern mutual, our community and values-based approach means doing the right thing for our people and our members at the heart of everything we do.
Our offices provide a comfortable, modern working environment. As well as our well established Newport head office, we’ve recently opened a brand new Cardiff office in the heart of the city centre which has fantastic facilities including cycle storage, shower space and a ‘getting ready’ room!
We’re committed to diversity and equal opportunity and as an inclusive employer, we encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health conditions, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing) and any other protected characteristic.
Just let us know if you need any reasonable adjustments made to our recruitment processes, as we’ll make every effort to accommodate them.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
Personal data held by the Monmouthshire Building Society relating to employment applications will be used in accordance with GDPR regulations our Privacy Statement, which is available on our website.
Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!
Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.
As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.

Job Type: Full-time

Salary: £20,155.20 per year