Customer Services Assistant Bournemouth, England
Job description
HEAD OFFICE
Customer Services Assistant
Customer Services Assistant
Bournemouth Hospital | Full Time | Permanent | 37.5 hours per week
£20,000 per annum
Join us as a Customer Services Assistant in our Bournemouth Hospital and continue to play your part in building a healthier nation.
Nuffield Health Bournemouth Hospital
At Nuffield Health Bournemouth Hospital we aim to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We also attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer the very latest medical facilities and technology, including state of the art diagnostic equipment. We have a special focus in the areas of orthopaedics, cosmetic surgery, diagnostic scanning, and men's/women's health.
The Opportunity
As our Customer Services Assistant you will:
Respond to email and telephone enquiries
Log all enquiries on a CRM system
Actively manage a patient database
Prepare self-pay quotations
Liaise with consultants and secretaries
Assist with arranging and organising events
Promote the hospital and its services to external stakeholders
The Person
To succeed as a Customer Services Assistant, you will need:
Excellent customer service skills
Excellent verbal and written communication skills
Good sales and negotiation skills
Positive problem-solving skills
Proficient in social media and an understanding of CRM
Our Benefits
In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days’ annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.
Be your best and join us in building a healthier nation.
Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
Please remember to inform your line manager when making your internal application.
