Customer Services Assistant

Customer Services Assistant London, England

Michael Richards & Co
Full Time London, England 25000 - 35000 GBP ANNUAL Today
Job description

What's involved with this role:

  • To provide first-class, professional, customer service to residents, leaseholders, suppliers and clients of Michael Richards & Co. as a first point of contact.
  • To operate the switchboard in a warm, confident and friendly manner in line with company standards. To answer, screen and forward calls accordingly. To handle all phone calls and email enquiries in a highly professional manner.
  • To resolve and direct enquires in relation to a wide range of property management issues including repairs, taking payments and general management enquiries. This position will require attention to detail.
  • To research required information using the systems/resources.
  • Process forms and raise work orders in the system.
  • Complete call logs and input into systems as directed.
  • Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook.
  • Carry out administrative tasks and duties as and when required (photocopying, printing, ordering supplies etc.)
  • Full training and support will be provided.

About You:

  • Impressive IT skills, with the ability to multitask.
  • Superb communication and rapport-building skills
  • Amazing levels of active listening, empathy, and resilience
  • Excellent verbal and written communication skills. Ability to communicate at all levels.
  • Previous experience in a customer-facing support role, not mandatory but good to have.
  • Enthusiastic team player, always ready to take up the next challenge
  • A fantastic approach to utilising internal tools to thrive, have fun and progress on the career ladder
  • Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
  • Speed Typing (Desirable).

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free fitness classes
  • Free parking
  • On-site parking
  • Transport links

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

COVID-19 considerations:
All Govt. guidelines are followed.

Experience:

  • Customer service: 3 years (required)

Language:

  • English (required)

Work Location: One location

Reference ID: ag

Customer Services Assistant
Michael Richards & Co

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