Customer Services Assistant London, England
Michael Richards & Co
Full Time
London, England
25000 - 35000 GBP ANNUAL Today
Job description
What's involved with this role:
- To provide first-class, professional, customer service to residents, leaseholders, suppliers and clients of Michael Richards & Co. as a first point of contact.
- To operate the switchboard in a warm, confident and friendly manner in line with company standards. To answer, screen and forward calls accordingly. To handle all phone calls and email enquiries in a highly professional manner.
- To resolve and direct enquires in relation to a wide range of property management issues including repairs, taking payments and general management enquiries. This position will require attention to detail.
- To research required information using the systems/resources.
- Process forms and raise work orders in the system.
- Complete call logs and input into systems as directed.
- Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook.
- Carry out administrative tasks and duties as and when required (photocopying, printing, ordering supplies etc.)
- Full training and support will be provided.
About You:
- Impressive IT skills, with the ability to multitask.
- Superb communication and rapport-building skills
- Amazing levels of active listening, empathy, and resilience
- Excellent verbal and written communication skills. Ability to communicate at all levels.
- Previous experience in a customer-facing support role, not mandatory but good to have.
- Enthusiastic team player, always ready to take up the next challenge
- A fantastic approach to utilising internal tools to thrive, have fun and progress on the career ladder
- Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
- Speed Typing (Desirable).
Job Types: Full-time, Permanent
Salary: £25,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free fitness classes
- Free parking
- On-site parking
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
COVID-19 considerations:
All Govt. guidelines are followed.
Experience:
- Customer service: 3 years (required)
Language:
- English (required)
Work Location: One location
Reference ID: ag
