Customer Services Assistant Horsham, England
Job description
Job Role: Customer Services Assistant
Reporting to: Customer Services Manager
Team: Operations
Key Relationships: Customer Services Manager, Director of Operations, Engineers Team, Warehouse Team, Marketing Team, Finance Team, and Projects Team.
Hague Dental sells, installs, repairs and services non disposable dental products (chairs, x-rays etc). It also specialises in providing turnkey services for dentists wishing to design, build and fit out a new dental practice. The company has an excellent reputation and has won numerous awards.
Due to our continued growth, we have an exciting opportunity for an enthusiastic Customer Services Assistant to join our dynamic team.
KEY OBJECTIVES:
1. To provide an excellent level of service to all new and existing customers and clients
2. To organise and monitor Engineering activity inclusive of reactive, PPM and installations
Responsibilities required to meet Key Objectives:
1. To maintain a positive relationship with clients.
2. Keep Clients well informed on each engineering visit.
3. Ensure the correct Engineers are dispatched.
4. Ensure payments are made by each client in the correct timescale.
5. Manage the company CRM system keeping relevant information up to date.
6. Completion of relevant paperwork and administration tasks as required.
7. Liaise directly with the Warehouse team to ensure parts and kits are readily available and dispatched to sites for Engineering.
8. Answer telephone and email enquiries in a prompt and efficient manner.
9. Adhere to the brand standards for communication at all times.
10. Handle any complaints where possible and escalate through the appropriate channels when necessary.
11. Process payments for Engineering where needed including upfront payment for those yet to complete a credit agreement in full.
12. Collect and enter all relevant information on the CRM system for new customers
13. Assist the Head of Customer Services with any tasks as required.
Person Specification:
1. You must possess excellent communication skills for effective interaction with diverse groups of people
2. You must possess a friendly personality to be easily approachable by all persons
3. You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets
4. A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge
5. Possession of basic math skills to be able to perform simple calculations on the spot
6. Ability to work effectively as part of a team
7. Ability to maintain positive disposition and be effective at work even when under pressure
8. Possession of administration skills
9. Ability to be patient with customer no matter how difficult they might be
10. Possession of a polite, thoughtful, and friendly attitude
11. Ability to meet up with given deadlines
12. Ability to multitask and still work effectively
Own transport essential as our Horsham office is not on a train or bus route.
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Horsham RH12 4QD: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
