Customer Services Assistant Warminster, England
Job description
The Company
Launched in 2015 by owners Monty and Dan at the age of 17, Furniturebox is an expanding online furniture business dedicated to beautiful, quality and affordable products backed up with exceptional customer service. Something that the two founders believe is responsible for the company's fast growth.
Monty had already seen success selling online when the idea for selling furniture such as dining sets online struck. "I was talking to a friend about how everything was moving online except furniture which was still very much bricks and mortar."
Monty says, "I wanted to apply the same principles of selling online, such as fast and free delivery and affordability, to furniture. I started looking for products and asked Dan if he wanted to join me for a year before going to University to see how it goes."
Five years later, no University degrees and thousands of customer orders…the two haven't looked back.
* FIND OUT ALL ABOUT US AT https://www.furniturebox.co.uk/about-us/*
Customer Service Advisor Requirements:
Due to a further internal promotion within the company, we are looking for a new Customer Services Adviser to join our small team with a start date which can be asap! Do you have the below skills and experience:
· Confident at talking on the phone to customers
· Dealing with customers in a professional and understanding way
· Good communication skills and ability to work well in a team
· Energetic and positive mentality
· Good literacy ability
· A sound understanding of using basic computer skills ie. Navigating online, using emails, typing
· Ideally would have had experience in dealing with customers previously
· Able to work full time and cover regular periods at the weekend on a rota basis
Company Benefits:
· 30 days holiday including Bank Holidays
(On completion of two full years’ service your entitlement to holidays will increase by one day from the following holiday year. Subsequently, your basic holiday entitlement will increase each holiday year to a maximum of five additional days)
· Perkbox
· EAP (Employee Assistance Programme) Programme
· Employee of the Month (£75 reward through Perkbox)
· Employee Birthday Gift
· Auto- Enrolment Pension – Nest
· Staff Discount on Furniturebox Products (available upon completion of probationary period)
- Hours: 41.25 hours per week (8.00 am to 5.00 pm) plus paid lunches so you are actually paid for 45 hours in total to include some weekends on 1 in 3 Rota basis with time off in lieu in the week.
There is the possibility of working from home for some of the time once training has been completed, if preferred. Initially, during training for four weeks, the role would be Monday to Friday.
This is a full-time role and we would love to hear from you if you think you may be suited. Even if you are unsure please feel free to give us a call or send us an email! If you do apply, please also attach a covering letter with your CV.
(Employment start date ideally ASAP, with interviews to be conducted as soon as possible)
Application deadline: 5pm on 13/03/2023
Job Types: Full-time, Permanent
Starting Salary: £27,733.00 per year
Job Types: Full-time, Permanent
Salary: From £27,733.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Warminster
Reference ID: CS Mar 2023
