Customer Services Assistant Islington, England
Job description
PRIMARY JOB FUNCTION
Providing a customer focused administrative service to the Property Services Division. Customer Services Assistant will be responsible to the manager for achieving agreed performance outcomes and standards, which will be reviewed on at least an annual basis.
DUTIES AND RESPONSIBILITIES
1. To be responsible to the Manager, for the provision of administrative and support services.
2. To provide a prompt, courteous and helpful response when dealing with queries from, or initiating contact with service users, their representatives or outside agencies.
3. Be responsible to the Manager for the provision of administrative support to the team, including opening and stamping mail, filtering/sorting/logging correspondence and electronic mail, photocopying, scanning, filing, answering the telephone, data inputting, payments and other administrative services.
4. To work with the Team to resolve enquiries and complaints as directed.
5. Organise events, as directed. Agree brief, book venue, organise catering, attend on day, facilitate as required, collect and collate feedback forms.
6. Maintain records and files, both computer and paper ensuring easy retrieval.
7. Process cheques promptly and in accordance with financial guidelines.
8. Maintain stationery stores in a well-organised condition taking account of health and safety requirements of any users. Dispose of all packaging and obsolete stationery items as soon as possible.
9. Maintain records of outputs and workloads of staff members providing reports for managers as required.
10. Maintain, upkeep and utilise databases to ensure management reports are produced as determined. Provide monthly update reports for the Property Services managers and the Management Team as directed.
11. Ensure that proper approvals for expenditure are obtained before orders are made and that Standing Orders and council procedures are adhered to.
12. Assist in establishing, maintaining and operating budget administration systems.
13. Work as a team covering duties during absences, as directed by the Manager or management, answering phones for absent colleagues, receiving callers and dealing with casework not associated with the individual patch/area allocated.
14. Deliver and collect documents etc. from other Council offices as required.
15. Work in a corporate, co-operative and collaborative way with all services, other members of staff, clients, consultants, contractors etc. including attending such meetings as are necessary to carry out the duties of the post.
16. Recommend changes in procedures, records etc to improve the overall efficiency of the service and implement agreed changes as required.
17. Ensure compliance with policy decisions, standing orders, financial regulations, legislation and any other official instructions.
18. Ensure that all services within the post-holders areas of responsibility are provided in accordance with the Council’s commitment to customer service excellence.
Rate: £16.19 Umbrella
Job Types: Full-time, Temporary contract
Contract length: 16.19 months
Salary: £16.19 per hour
Schedule:
- Monday to Friday
Experience:
- customer service: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: One location
