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We are ranked in the world’s top 350 institutions in the 2022 Times Higher Education World University Rankings, and we are a global university transforming lives through innovative, inclusive and entrepreneurial education and research. Our research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. In 2021, we were awarded the Queen’s Anniversary Prize for our world-leading music therapy work.

IT Services are responsible for all aspects of information technology support and delivery across our University, providing a first-class experience to our students, staff and other stakeholders as they pursue their studies and work both on campus and beyond. This is your opportunity to join our IT support team, delivering a wide range of IT support to our customers remotely via our telephone support line and face-to-face at our Help Desks.

With a range of GCSEs or vocational qualifications at NVQ level 2 or equivalent, you will have good communication skills and a customer orientated outlook. Knowledge of a telephone switchboard system is essential. Experience of working with computer systems in a corporate environment would be advantageous.

We are looking to recruit someone looking to recruit someone who can cover the following hours: Monday, Tuesday, Thursday 9am-5pm.

For informal enquiries please contact Glenn Hearnah, Customer Service Manager, at [email protected].

Find out more about working with us.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

We have a responsibility to ensure that all employees are eligible to live and work in the UK.

For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.