Customer Services Advisor - Part time Nottingham, England
Job description
Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.
About Kaplan Living
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
Customer Services Advisor- Part time
Location: Kaplan Living Nottingham
Reporting to: Deputy Manager
Hours of Work: 15 Hours per week - Mon,Tue,Wed,Thur,Sat (17:00 - 20:00) 3 Hour shifts
Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.
Main responsibilities and functions
To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
Embrace the ‘more than just a room’ philosophy of Kaplan Living’ student welfare and support services.
Duties required:
Building management
Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
Facilitating approved access for visitors and contractors, and general completion of health safety administration (Contractor work permits, site safety rules etc)
Logging of maintenance requests
Assisting with the completion of tenancy agreements
Inputting of student data into the relevant systems
Help to enhance the student experience within the social communal areas
Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to
Financial
Assist in the Management of payment, debt management and invoicing.
Work with internal and external partners to improve services, value for money and profitability.
Marketing promotion
Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly – to include printed collateral, web-based information and social networking sites.
Assist in marketing of the property to direct let customers where required
Assist in marketing to existing customers to maximise returner students
Assist in marketing and management of lettings including short-term contracts and summer lets
Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
To assist with open days
Conduct sales viewings to perspective students
Assist in preparing and managing the student social programme.
Service provision
To ensure that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.
Compliance
Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.
To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation
General
Any other duties as required by the Management team
Candidate profile
The successful applicant will:
Provide cheerful reception service to all students and visitors
Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Embrace the ‘more than just a room’ philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have experience of working in an effective Health Safety culture in line with legislation
Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
Ability to offer flexibility in working hours
Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role
Essential skills/ experience
Have experience in customer service, hospitality or student service provision, ideally accommodation
Be able to engage in team work
To be able to work on own initiative
Ability to prioritise workload and meet deadlines
Our Kaplan Living team lead from the front and by example. If you think you are that person then please send us your CV along with a covering letter detailing why you feel you meet our criteria.
The Kaplan Living team are committed to providing a safe, friendly environment where students can enjoy life and thrive in their studies. If you believe you have the skills and attributes to contribute to our team, please send us your CV and covering letter explaining why you’d like to work at Kaplan Living.
Please note, the vacancy will be closed when we have received a suitable volume of applications. We would encourage you to apply at the earliest opportunity.
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership. If as a disabled applicant (as defined under the Equality Act 2010) you would like to request that your application is considered under our Guaranteed Interview Scheme (GIS) please let us know using this form
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in the UK.
£8,502 per annum (based on a full-time equivalent of £21,255)
