Customer Services Advisor Pontypridd, Wales
Job description
Permanent & Fixed term positions available.
We can offer full & part time hours with flexibility.
About Us…
We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? Come and join Trivallis on this exciting journey.
About the Role...
Could you bring your talents into our amazing customer service team?
As a Customer Service Advisor, you’re more than a kind ear and a friendly voice on the other end of the phone, you’re the first point of contact for our tenants, the helping hand, the problem solver.
And you won’t be doing it alone. You’ll be working with colleagues across the business to find the best solutions for our tenants and you’ll be supported by a passionate and friendly team who work together to deliver the best customer service we can.
At Trivallis our customer service team doesn’t deal with calls, we work with people to keep them happy and comfortable in their homes, making a difference every day.
We are looking to recruit advisors that have exceptional customer service skills, can listen attentively, problem solve and work collaboratively as part of a great team. Empathy, resilience, and adaptability will also be the key to your success working in a fast paced and complex environment.
Benefits...
We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce. As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:
- A generous 30-day annual leave entitlement.
- Local Government Defined Pension scheme.
- Healthshield cash back plan for you and your family.
- Flexible working.
- Learning and development programme where we invest in your personal development.
- Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.
How to Apply...
If you’re interested in applying for this role, then check out the Role Profile and see if you’ve got the skills, experience, and knowledge we’re looking for. Further information is available at:
- Trivallis Website
The closing date for receipt of applications is midnight 24th September 2023.
If you’d like an informal chat about the role before applying, contact Karen Boyland via email
Direct applications from individual candidates are preferred for this job opportunity. We kindly ask recruitment agencies to refrain from contacting us via email or phone. Unsolicited approaches will not be considered or responded to.
Thank you for your cooperation and understanding.
The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven’t been done before but that truly improve the lives of our tenants within our communities.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.
Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers.
If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector.
