Customer Services Advisor Manchester, England
Job description
- Do you have experience of working in a busy retail or hospitality role?
- Are you looking for a new challenge?
- Ever thought about working in a library?
Maybe the thought of working in a library hasn’t occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Customer Service Team at The University of Manchester Library could be the opportunity for you! We work in a proactive, fast paced Customer Service environment, providing a front line service across several different sites, together with online customer interactions and we’re looking for people to join our team.
We are recruiting for the role of Customer Services Advisor, a 35 hour a week role requiring the working of a shift pattern.
You will offer a positive, effective welcome to our customers, both face-to-face and online, to proactively engage them with our services, listen to their needs, share your expertise and resolve any concerns quickly and seamlessly. Providing an effective contribution to our customer focused team, you will assist customers and colleagues alike, offering guidance and sharing knowledge. Drawing on your strong understanding of customer service you will be an ambassador for University and Library values and strategy. You will have the opportunity to develop specialisms in specific areas of our offer
The University of Manchester has a rich heritage of discovery, social change and a pioneering spirit, which has been at the heart of what we do since 1824. When you join our university, you become part of a truly diverse and global community of staff, students and alumni all focused on ensuring that we are recognised for the excellence of our people, research, learning and innovation, and for the benefits we bring to society.
We’re a proud Manchester institution and have ambitious plans for our future. At the heart of our vision are our people – a diverse, inclusive community of individuals who work together to create positive change for the world around them.
Research and teaching are the foundation of what we do, but the University relies on a range of roles to help create the exceptional. If you think boldly, act with integrity and celebrate difference, then this could be the place for you.
The University Campus Support and Security Services provides a safe, secure and welcoming environment for its students, staff and visitors across the entire University Estate, providing welfare assistance as required, with the continuous aim of ensuring an inclusive, hospitable, supportive and safe environment for all.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to [email protected].
Any CV’s submitted by a recruitment agency will be considered a gift.
Enquiries about the vacancy, shortlisting and interviews:
Name: Debbie Allan
Email: [email protected]
General enquiries:
Email: [email protected]
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
