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• Do you have experience of working in a busy retail or hospitality role?
• Are you looking for a new challenge?
• Ever thought about working in a library?

Maybe the thought of working in a library hasn’t occurred to you before, but if you are an outgoing team player who loves working with people, providing a friendly welcome and excellent customer service, then our Customer Service Team at The University of Manchester Library could be the opportunity for you! We work in a proactive, fast paced Customer Service environment, providing a front line service across several different sites, together with online customer interactions and we’re looking for people to join our team.

We are recruiting for the role of Customer Services Advisor, a 20 hour a week role requiring the working of a shift pattern.

You will offer a positive, effective welcome to our customers, both face-to-face and online, to proactively engage them with our services, listen to their needs, share your expertise and resolve any concerns quickly and seamlessly. Providing an effective contribution to our customer focused team, you will assist customers and colleagues alike, offering guidance and sharing knowledge. Drawing on your strong understanding of customer service you will be an ambassador for University and Library values and strategy. You will have the opportunity to develop specialisms in specific areas of our offer

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Blended working arrangements may be considered

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Debbie Allan

Email: [email protected]

General enquiries:

Email: [email protected]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.