Customer Services Advisor

Customer Services Advisor Leicester, England

Shoe Zone
Full Time Leicester, England 11171 GBP ANNUAL Today
Job description

Shoe Zone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a part time (22.5 hours), permanent basis and in return, you will receive a competitive salary.

Us

We are a town centre, retail park and digital footwear retailer, offering low price, high-quality footwear for the whole family. We operate from 380 stores and have 2,800 amazing employees.

Our store portfolio consists of 335 town centre and 45 retail park stores. 80 of these stores have been converted to our new Big Box or Hybrid formats with at least 50% more styles - including brands such as Skechers, Rieker, Hush Puppies, Kickers & many more. We are opening and converting at least 40 stores per year to these exciting new formats. Last but not least, our very fast growing shoezone.com website sells an additional 4000 styles.

Stores and digital combined offer a fully integrated omni-channel awesome customer service experience enabling us to sell 15 million pairs of shoes every year at an average price of £12.

Customer Service Opening Hours:

Our team work on a 3-week rolling rota with various shift patterns to cover the opening hours. On occasion the rota may change due to holiday, sickness ect so flexibility would be required for the position.

  • Monday - Thursday 8am-8pm
  • Friday 8am - 6pm
  • Weekends and Bank Holidays 9am - 5pm

You

A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally, you’ll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.

The Job

Working within our fast paced and hardworking Customer Services Team you will handle all day-to-day enquiries from our online customers and stores assistance to ensure the best possible outcomes and see each query through to its conclusion.

Responsibilities

  • Resolving email and live chat enquiries
  • Answering customer telephone calls
  • Responding with customer queries on social media liaising with couriers to resolve delivery enquiries

Benefits

  • Profit Share Scheme
  • Free on-site parking at city centre Head Office
  • Birthday holiday
  • Free on-site gym
  • Progression and further job opportunities within the company

Customer Services Advisor
Shoe Zone

https://www.shoezone.com/
Leicester, United Kingdom
Anthony Smith
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1917
Related Jobs

All Related Listed jobs

Food and Beverage Assistant morning
Thornbury Castle Thornbury, West Midlands, England 11.1 GBP HOURLY Today

Experience with handling guest queries and complaints. Greet guests, take orders and serve food and drinks. An additional share of service charge and tips every

technical marketing specialist
Inventum Group London, England 55000 - 45000 GBP ANNUAL Today

Inventum have partnered with a leader in digital utility products who are looking for a brand new role. You will be responsible for the...

Care Assistants - Berwick Grange, Harrogate - £11
North Yorkshire County Council Harrogate, England 11.89 GBP HOURLY Today

They are seeking caring and passionate Care Assistants with a willingness to learn to join their team. Care Assistants - Various hours available.

Electrician
irwell valley homes Salford, North West England, England 33633 GBP ANNUAL Today

You must also hold a valid driving licence and willing to have a Basic DBS check. Carrying out all aspects of electrical works in customers homes and empty

Sales Consultant
Bensons for Beds Peterborough 10000 - 15000 GBP annum Today

Sales Assistant - Peterborough Store - Base salary of 10,836 with the potential to earn up to 15,000 with On Target Earnings. ...