Customer Services Advisor Leicester, England
Job description
Shoe Zone has an opportunity for a Customer Services Advisor to join our team based in our Head Office in Leicester. You will join us on a part time (22.5 hours), permanent basis and in return, you will receive a competitive salary.
Us
We are a town centre, retail park and digital footwear retailer, offering low price, high-quality footwear for the whole family. We operate from 380 stores and have 2,800 amazing employees.
Our store portfolio consists of 335 town centre and 45 retail park stores. 80 of these stores have been converted to our new Big Box or Hybrid formats with at least 50% more styles - including brands such as Skechers, Rieker, Hush Puppies, Kickers & many more. We are opening and converting at least 40 stores per year to these exciting new formats. Last but not least, our very fast growing shoezone.com website sells an additional 4000 styles.
Stores and digital combined offer a fully integrated omni-channel awesome customer service experience enabling us to sell 15 million pairs of shoes every year at an average price of £12.
Customer Service Opening Hours:
Our team work on a 3-week rolling rota with various shift patterns to cover the opening hours. On occasion the rota may change due to holiday, sickness ect so flexibility would be required for the position.
- Monday - Thursday 8am-8pm
- Friday 8am - 6pm
- Weekends and Bank Holidays 9am - 5pm
You
A fantastic opportunity has arisen for a Customer Service Advisor who is friendly, enthusiastic and committed to delivering exceptional customer service. You will have excellent verbal and written communication skills and a cheerful and confident manner. Your telephone manner will be positive, professional and calm. Ideally, you’ll have a GCSE Level 4/Grade C or above in Maths and English and you will need to know your way around Microsoft Office. Previous Customer Service and/or retail experience is desirable.
The Job
Working within our fast paced and hardworking Customer Services Team you will handle all day-to-day enquiries from our online customers and stores assistance to ensure the best possible outcomes and see each query through to its conclusion.
Responsibilities
- Resolving email and live chat enquiries
- Answering customer telephone calls
- Responding with customer queries on social media liaising with couriers to resolve delivery enquiries
Benefits
- Profit Share Scheme
- Free on-site parking at city centre Head Office
- Birthday holiday
- Free on-site gym
- Progression and further job opportunities within the company
