Customer Services Advisor Remote
Job description
Customer Service Advisor –Full Time (39 hours per week) - Remote Working/Work from home -12 Week Fixed Term Contract (Temporary) - Start date 13th March 2023 - £20,442.00 pro rata
At Pets at Home, we have an ambitious plan to become "The Best Pet Care Business in the world", and a key part of delivering this in a sustainable way will be our most cherished assets: our People and our Culture. We are a business built on strong values and behaviours which guide everything we do. These are the foundations that will help us to deliver Our Better World Pledge, to create a better world for pets and the people who love them.
The Pets at Home Group includes over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. It's fast-paced, innovative, fun, and we put people at the very heart of everything we do. Our culture is friendly and inclusive. Each one of our teams is unique because we welcome everyone, and everyone can be themselves. If you share our belief that together 'we're better with pets', we'd like to hear from you, whatever your background or circumstances.
Pets and Customers are at the heart of everything we do and this ensures they receive the great service they deserve. We’re looking for passionate people to join us and work in our Customer Services Team where, whether working remotely or in our Support Office, you will deal with many different types of queries and work hard to meet our customer’s needs. We are committed to making every interaction matter.
There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team. In order to be successful in the role, you will be responsible for the following;
- Engage and build rapport with customers either by Live Chat, Social Media or Telephone
- Deliver Excellent customer service to each and every customer we have interaction with
- Answer inbound calls from stores and customers
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Key Skills;
- Experience within a Contact Centre or Customer Service environment
- Computer literate with the ability to multi task and use multiple systems at any one time
- The ability to empathise with the customer to problem solve & provide the best possible resolution for the customer
- An ability to work as part of a great team
- Excellent communication skills
Hours of Work:
Our operating hours are Monday to Friday 9 am - 8 pm, Saturday 9 am - 7 pm, Sunday 9 am -6 pm. Applicants must be able to work 2-weekend shifts out of 4
Please note that we reserve the right to close a vacancy before the closing date due to the large volume of applications that we may receive. It’s important that our team can manage application levels whilst offering a positive candidate experience. If you are interested in this vacancy, please apply now to avoid the disappointment of this happening. Thank you
