Customer Services Administrator Maidenhead, England
Job description
If you would like to apply for this position, please send your CV and a covering letter to [email protected].
Main Purpose of Job
To log and process calls from customers in a timely and accurate manner in line with our contract terms and conditions, whilst maintaining the professional image of Zetes and our customer relationships.
Key Responsibilities
- Ascertain whether equipment is under contract and advise Helpdesk Co-ordinators.
- Aid in Maintaining Co-Op & Cadbury and or other management systems on a daily basis.
- Liaise with Technical Hardware or software support when required.
- Forward any customer queries to the correct personnel & ensure response
- Produce effective reports in line with customers and departmental requirements
- Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports
- Aid in Logging support jobs on management systems
- To abide by the employees’ responsibilities as outlined in the Company Health & Safety Policy.
- Any other tasks assigned by line manager.
Essential attributes:
- Well organised individual with methodical approach to administration
- A proven track record of successful involvement in Customer Services
- Have initiative to propose and introduce change where necessary
- Experience of developing and updating Excel spread sheets
- Excellent attention to detail
- Commitment to quality of service
- Ability to communicate effectively with customers and staff
- Excellent interpersonal skills in order to be able to deal positively with dissatisfied customers
- Team player
- Familiarity with MS Word, Excel and Outlook
Having a car would be desireable, however we offer a free bus shuttle service from Maidenhead Train station to and from the office.
In return for your commitment, we offer a fanastice benefits package: including 25 days holiday, pension, Private medical, excellent office conditions, on-site gym, showers and canteen, dry cleaning, car Valet service etc
If you would like to apply for this position, please send your CV and a covering letter to [email protected].
