Customer Services Administrator

Customer Services Administrator Abingdon, England

Cellmark Forensic Services
Full Time Abingdon, England 10.56 - 12.04 GBP Today
Job description

Role overview
Cellmark pioneered the introduction of DNA analysis for paternity testing in 1987 and has grown to become one of UK’s leading DNA and forensic services provider. We have a rich history of innovation and a collective drive to be the best at what we do. Our 500 staff members are at the heart of our business, working from our headquarters in Abingdon, Oxfordshire as well from our facilities in Chorley, Lancashire and in Durham/Huntingdon.

We are looking for a Customer Services Administrator to join our busy and multi-functional Customer Services department to provide excellent administrative service.

Duties will include:
  • Contacting customers by telephone and in writing to clarify outstanding issues relating to case registration forms.
  • Inputting customer details and case data into the computer using in-house system
  • Preparation and despatch of automated standard form letters
  • Provide reception cover by answering the switchboard and dealing with external and internal visitors.

This is a busy and varied role that would suit a highly organised and flexible individual who is used to completing tasks of varying priorities to strict deadlines. The ability to copy type with a high level of accuracy and handle a range of tasks is essential. You will also be computer literate including proficiency in Microsoft Outlook and Excel.

This role requires good concentration, meticulous attention to detail, and accurate record keeping as well as the ability to communicate clearly and concisely in both written and verbal forms.

In addition to a competitive salary you will receive the following benefits:
  • 33 days holiday including bank holidays.
  • Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).
  • Private Healthcare with Aviva.
  • Perkbox (provides access to a wide range of high street discounts).
  • Life Assurance (Death in Service 4x base salary).
  • Employee Assistance Programme.

At Cellmark, we recognise that our customers define our service quality, and we should always strive to meet their needs through service innovation and continuous improvement. We actively support our people in developing their skills by providing training and development opportunities as well as a clearly defined career progression path. So if this sounds like the right opportunity for you, apply today!

Due to the nature of work we undertake, all applicants must have lived in the UK continuously in the past 3 years and will be required to obtain security clearance which we will arrange.

We reserve the right to close the position once sufficient applications have been received.

Customer Services Administrator
Cellmark Forensic Services

www.cellmarkforensics.co.uk
Abingdon, United Kingdom
David Hartshorne
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
1987
Related Jobs

All Related Listed jobs

Domicilary Healthcare Assistant (Birmingham)
Almond Care Birmingham, England 10.75 - 11 GBP HOURLY Today

You will be fully trained and have the opportunity contribute to the lives of vulnerable adults and children with complex needs.

SIA Door Supervisor
Simple life security Ltd Oxford, England 11 - 13 GBP HOURLY Today

You will also be responsible for checking wristbands, ensuring that our members arrive at the venue with their appropriate tickets and ensuring that all bar

receptionist
CVS Group Fakenham, England Today

We have a fantastic opportunity for a Veterinary Receptionist to join our team here at The Grove Veterinary Hospital in...

Care Assistant
Maria Mallaband Care Group Wandsworth 11 GBP hour Today

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job...

Barback (Scarfes Bar)
Rosewood Hotel Group London, England 24083 - 27599 GBP ANNUAL Today

Our Barbacks are appointed to support the Bartenders team to deliver an efficient and guest focussed bar service.