Customer Services Administrator Cheltenham, England
Job description
A&E Fire and Security Ltd is a specialist in the fire and security industry, installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the South West, Midlands, South Wales and M4 Corridor to London.
We pride ourselves on being a committed team who strive to deliver an excellent customer service that exceeds our customer’s expectations. It is extremely important to us to provide a service that protects our customers and their organisation from the devastating effects of fire and theft.
We now have an exciting opportunity for a Customer Service Administrator to join our team. As a Customer Services Administrator, you will have the responsibility of completing a variety of tasks to support our customer services team to maintain exceptional levels of communication and customer service with our customers.
Main Job Requirements/Duties:
- Creation of quotations for our customers following engineer visits.
- Answering the telephone in a professional and timely manner and having the ability to resolve general queries or delegating queries/requests to the appropriate team member.
- Raising job tickets and organising any relevant accompanying paperwork.
- Sending customers copies of certification or invoices when requested.
- Providing administrative support to the Customer Services Team Managers when required in terms of helping create planned maintenance and compliance reports.
- Ad hoc attendance in customer service review meetings (over Teams or in person) to take minutes.
- Make updates to customer equipment location lists through our system database.
Skills:
- Excellent organisational and administrative skills.
- Confident telephone manner.
- Excellent customer service skills and the ability to build lasting customer relationships.
- Good attention to detail.
- Calm and composed with an ability to problem solve and work with the wider team to resolve general service issues.
- Ability to multi-task and prioritise workloads to meet agreed deadlines.
- Ability to communicate considerately with customers, sub-contractors & internal staff.
- Competent with office administration systems such as Microsoft word and a basic understanding of Excel is advantageous.
Job Types: Permanent, Part-time
Salary: £20,000.00-£23,000.00 per year
Expected hours: 25 per week
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Cheltenham: reliably commute or plan to relocate before starting work (required)
Work Location: In person
