Customer Services Administrative Assistant (Facilities) Harpenden, England
Job description
The Customer Services Support Administrator (Facilities) will play a crucial role in assisting the Supervisor in various facilities management tasks while ensuring the campus operates smoothly. Ensuring and efficient execution of our approach to health and safety, risk assessments and audits.
Key Activities:
- Conduct Building Audits
- Collaborate with external vendors to ensure timely service delivery.
- Implement health and safety compliance procedures.
- Assist in logistical onboarding and move-out processes for tenant businesses.
- Maintain accurate records related to facility maintenance and compliance service visits.
- Ensure prompt and accurate billing for tenant businesses, with their requested works or contracted services.
- Support projects and sustainability initiatives for campus improvement.
- Assist in sourcing and procuring new lab and office equipment as per onboarding/offboarding processes or project requirements.
- Provide reception coverage.
- Utilize various IT software platforms.
- Liaise with stakeholders and proactively escalate challenges according to REL processes.
- Have excellent communication skills, both verbally and in writing.
This role demands effective communication with diverse stakeholders and adept problem-solving to address various needs across our campus. As a versatile and proactive team player, you'll handle diverse responsibilities to ensure smooth facility functioning and continuous improvement. Your organizational and multitasking skills will be essential to prioritize tasks efficiently and calmly.
This position reports to the Compliance and Facilities Supervisor and may involve additional duties as required, and any other duties reasonably required by the line manager or of Rothamsted Enterprises consistent with the grade and level of responsibility assigned to this role. Working hours will be allocated by a rota, and occasional weekend and evening work may be required to support the business needs.
Rothamsted Enterprises Limited (REL) was established in 2015 by its shareholders, Lawes Agricultural Trust, Rothamsted Research and BBSRC. Rothamsted Enterprise is a commercial organisation that generates income which is gifted back to the partners to contribute to the ongoing science and research undertaken by Rothamsted Research.
REL’s Key strategic objectives are
- To ensure financial sustainability
- To foster relationships on and offsite to
- To facilitate opportunities for collaboration and growth and deliver impact fo
- To Align ourselves with Government priorities
Our portfolio includes.
- Office and Lab spaces to rent to start up business.
- A modern conference centre.
- A campus café
- A Grade 1 listed Manor house
Our team culture is supportive, friendly, honest, hardworking, and ambitious. We have a strong commitment to learning and development, equality, and diversity. An attractive benefits package including 25 days annual leave plus bank holidays, a generous pension scheme, with salary sacrifice option. An attractive campus close to nature, offering walks and recreational activities - such as tennis courts, and a small gym. The campus offers free parking and excellent transport links.
