Customer Service Volunteer (Newcastle upon Tyne) Newcastle upon Tyne, England
Job description
If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the office. The service operates Monday to Friday, 9am to 5pm. We would like you to be able to volunteer; - A few hours a week - Shifts available mornings (9am to 1pm) or afternoons (1pm to 5pm) on Mondays, Tuesdays and Thursdays - For at least 6 months **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any restrictions that may still be in place in your region and identify any adjustments you may need. We’re sorry but at the moment we can’t always host 15 – 17 year olds, do get in touch and we can let you know what you can do near you. If you have any questions before applying, please contact us at [[email protected]](url)
Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.
- Tasks: Giving a warm welcome to customers visiting or phoning us.
Helping people wanting to hire a wheelchair or other equipment.
Using a computer-based stock control system.
Showing people how to use equipment.
Taking payments / donations
- Skills: Physically able to safely lift or move wheelchairs and other mobility equipment
Some customer service experience is desirable.
Enjoy meeting people and good people skills.
Able to work independently and in a team.
Good IT skills.
Able to commit to a regular shift on a weekly basis.
- Benefits: Meet new people and be part of a dynamic and inclusive team.
A great opportunity to use your existing skills or gain new ones.
An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
All training and induction for the role.
Reasonable pre-agreed travel expenses for the role including for attending training.
