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Customer Service Training Coordinator Milton Keynes, England

BSI

Full Time Milton Keynes, England 24500 GBP ANNUAL Today

Job description

Great that you're thinking about a career with BSI!

Job Title: Customer Service Coordinator

Location: Milton Keynes

Job Type: Permanent, Full-Time

Salary: £24,500 + Excellent Benefits

Do you believe the world deserves excellence?

As the leading global business standards company BSI helps 86,000 clients worldwide to improve their businesses. We work with thousands of organisations which range from the world’s largest most successful brands to small local businesses.

What are you looking for?

Do you enjoy providing an excellent client experience by providing administrative support? Due to a huge period of growth within BSI, we're looking for a Customer Service - Training Coordinator to join our Training Operations team.

The Customer Service - Training Coordinator will be responsible for:

Administration of our training systems
Responding to incoming queries both via the phone and email
Assisting delegates with queries on numerous digital platforms
Issuing eLearning content and certificates for those who have completed training
Undertake an active role in projects with the opportunity to lead in some

To be successful in the role, you should possess the following:

Experience working in a training environment preferred
Experience using a CRM
Understanding of eLearning and digital training
Excellent organisational skills
Strong written and verbal communication skills
Be proactive, flexible, and a positive willing to learn attitude

What we offer:

BSI offers a competitive salary, incentive bonus, company car (for specific roles), ongoing training and development, private medical and dental insurance, a company-matched pension scheme and twenty-seven (27) days annual leave plus Bank Holidays with the option to buy additional days.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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