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Job description

This role will be fast paced but also requires attention to detail. You will work within an operations team organising the delivery of training events and learning programmes for a wide customer base.

This role is vital in delivering a fantastic customer experience. To do this you will be responsible for the following activities:

• Responding to customer queries via email on a daily basis.Providing telephone support for customer queries on a daily basis.
• Booking exams and support queries.
• Scheduling learning events and booking delegates onto courses/on-line learning.
• Issuing joining instructions and pre-learning.
• Managing access to our digital platforms such as Zoom & MS Teams
• Suporting improvement projects
• Liaising directly with customers from single bookings to supporting large scale learning programmes.

With strong processes in place you will be supported in 'getting the detail right’, but also encouraged to adapt and improve what and how we work.

Whats important to us:

• Customer centric in all areas
• Attention to detail
• Excellent communication skills
• Teamwork
• Energy, Enthusiasm and Tenacity

Do you have:

Skills:

• Use of software including ideally Microsoft Excel, Word and Powerpoint. Ideally familiar with the use of Salesforce and database packages (learning booking systems)

Qualifications:

• Educated to GCSE standard including English and Mathematics

Personal Attributes:

• Self-motivated with good organisational skills and able to fit into a diverse team of people.

Job Type: Full-time

Salary: £23,000.00-£24,000.00 per year

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 2 years (required)

Work Location: Remote

Reference ID: ss