Customer Service Team Member Ulverston, England
Job description
Citrus-Lime is an exciting high growth tech business providing a Cloud-based POS system to small and mid-sized retailers. We compete and win against large US-based tech giants. We are profitable and growing fast.
Our customers are retailers in the outdoor sector, from Cycle through to Equestrian. We’ve revolutionised the way the UK cycle retail works, and helped small companies compete and beat larger businesses. Now at the early stages of internationalisation, and having secured a solid customer base in Ireland, we are poised to push out into mainland Europe and beyond.
We are looking for a Customer Service Team Member to join the Support Team, providing first-line support to our customers. This is a mix of providing guidance if they are not sure how to do something, troubleshooting and more in-depth problem-solving. You will work closely with various teams in the company, from Design to Development, finding solutions and ensuring a high-level of customer service throughout.
Customers get in touch on the phone and over live chat, so excellent communication skills are essential. Logical thinking, excellent organisation and a positive, determined attitude will serve you well in this role.
What’s in it for you?
- Position based in Ulverston
- Contracted 40 hours per week
- 20 days holiday plus bank holidays
- Private company healthcare
- Competitive salary - Starting salary is £24k to £36k depending on experience
- Rapid salary progression for those who demonstrate hard work and ability.
- Work alongside passionate and experienced people
- Close engagement and support with management
- A meritocratic environment that demonstrably rewards results
Key Responsibilities:
- Provide first class service to existing retail customers
- Analyse problems and issues, seeking resolution and keeping customer informed throughout
- Effectively escalate support cases to the internal development team when required
Essential Skills and Traits:
- 1 - 2 years of customer service experience
- A sound grasp of ICT skills such as using MS Office
- Strong verbal and written communication skills
- Excellent organisation and time-management
- Upbeat and friendly attitude
- Able to be able pick-up new systems with ease
If this sounds like the role for you, we'd love to hear from you. Please attached a cover letter to your application.
A career change can be daunting, but our amazing helpdesk team took the leap, here is what they have to say:
Joining the Helpdesk at Citrus-Lime was a real change of direction for me - I was a primary school teacher, and before that an Editor for a publishing company. I had never worked in customer support in the past, but the team at Citrus-Lime had faith in me and helped me to grow into the role. I have been able to use lots of my existing skills, such as training, and develop plenty of new ones. It is exciting to work for a company where the product is always improving and changing, as it challenges you to keep building on your own knowledge.
With a background in Primary School Education and then Wedding Planning, applying for the job at Citrus-Lime was a big leap for me! My technical knowledge was very much limited to Excel Spreadsheets, but with the support and guidance of the team, I have already gained a wealth of knowledge and continue to challenge myself each day.
I previously worked as a General Manager of a Hotel, so joining the Citrus-Lime Team was something completely new for me. Having no technical background, except for MS Office, I was a little apprehensive that I may not be suitable for the role. But with the guidance of the team, I have gained knowledge and the tools to succeed within my role. Citrus-Lime endorse hard-work and commitment, both of which I have a great deal of. I look forward to my future with Citrus-Lime and the opportunities along the way.
Job Types: Full-time, Permanent
Salary: £24,000.00-£36,000.00 per year
Benefits:
- Casual dress
- Company events
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
