Customer Service Team Manager - Banking (Working from home)

Customer Service Team Manager - Banking (Working from home) London, England

Blue Arrow
Full Time London, England 25 GBP HOURLY Today
Job description

Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair. They are seeing some experienced Team Managers to support through their continued growth.

As a Financial Support Team Manager, you'll play a vital role in helping to protect our customers each day, keeping them safe by providing education, making risk-based decisions. Coaching colleagues to ensure they demonstrate natural empathy, listening skills and passion for delivering a service that delivers the right financial solution for our customer in the right way.

The role of Team Manager is pivotal in supporting and leading our teams of front-line colleagues continually deliver a level of service whereby customers would recommend and whereby colleagues are proud to provide the vital, specialist assistance and support customers need when they are facing financial difficulties.

  • Contract: Initially 12 Months, with a view to extension and opportunity for a permanent role
  • Hours: 35 hours per week, Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (Saturdays will be approximately 4-6 every quarter and lieu days will be given when working Saturdays).
  • Location: Remote / Working from home
  • Salary: £25 per hour

The difference you'll make:

  • Supporting our vision, we are looking for individuals who have the desire and drive to support our colleagues to identify the right solutions for our customers' during this challenging time in their life. Delivering these solutions in the right way to help our customers.
  • Providing our customers with an experience that is second to none. This service is essential in helping customers improve their financial wellbeing during difficult times
  • Leading a team of colleagues by example displaying the right behaviours and be passionate about supporting your team be the best they can be
  • Implementing HR processes effectively e.g. recruitment, appraisal, disciplinary and absence management
  • Ensuring coaching influences performance using the performance excellence framework
  • Identifying, assessing and solutioning operational risks in line with Company audit, regulatory processes, and functions

What you'll bring:.

  • Customer and people focused
  • Experience of leading others in a relevant process/functional area
  • You will require the right to work in the UK

It would also be nice for you to have.

  • Experience of embracing change through successful planning and implementation
  • Excellent organisational, listening and time management skills
  • Ability to adapt and understand the bigger picture and work as a team
  • Experience of monitoring SLA's and KPI's of an operational area

Vetting Requirements:

  • Proof of Right to work in the UK
  • Proof of National Insurance - NI Card, payslip or P60/P45
  • Proof of Address dated within the last 3 months - Driver/provisional License, Utility bill, Bank statement
  • 3 Years referencing details (Blue Arrow will apply for these)
  • DBS (processed by Blue Arrow- External DBS accepted if on the update service)
  • Credit Check
  • Non-Disclosure Agreement

If you are interested in the role, please apply with your up to date CV.

Customer Service Team Manager - Banking (Working from home)
Blue Arrow

www.bluearrow.co.uk
Luton, United Kingdom
Andy Hart
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
HR Consulting
1959
Related Jobs

All Related Listed jobs

barista
Harvester Old Windsor, England 21361 - 20284 GBP ANNUAL Today

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2...

Special Events Officer
Dogs Trust London, England 30000 GBP ANNUAL Today

The Special Events Officer works alongside the Corporate Development, Corporate Partnerships, Trusts & Foundations and Philanthropy Teams to support with the

Stores Assistant
Compass Group Prescot, England 10.37 GBP HOURLY Today

Serve all customers in a polite and friendly manner. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra

Sales Manager / Sales Consultant
Advanced Hair Studio Birmingham, England 35000 - 75000 GBP ANNUAL Today

In-house training to develop skills. Willingness to work flexible hours. Birmingham, B1 3JR: reliably commute or plan to relocate before starting work (required

TEAM LEADER – DEVELOPMENT MANAGEMENT
Greater London Authority London, England 60394 GBP ANNUAL Today

You will be politically astute and have a proven track record in London and be confident in dealing with complex strategic planning issues and competing