Customer Service Team Manager - Banking (Working from home) London, England
Job description
Our client is passionate about truly listening to our customers to make banking more simple, personal, and fair. They are seeing some experienced Team Managers to support through their continued growth.
As a Financial Support Team Manager, you'll play a vital role in helping to protect our customers each day, keeping them safe by providing education, making risk-based decisions. Coaching colleagues to ensure they demonstrate natural empathy, listening skills and passion for delivering a service that delivers the right financial solution for our customer in the right way.
The role of Team Manager is pivotal in supporting and leading our teams of front-line colleagues continually deliver a level of service whereby customers would recommend and whereby colleagues are proud to provide the vital, specialist assistance and support customers need when they are facing financial difficulties.
- Contract: Initially 12 Months, with a view to extension and opportunity for a permanent role
- Hours: 35 hours per week, Mon-Sat, shifts across 08:00 - 18:00 weekdays, 09:00 - 17:00 Saturdays (Saturdays will be approximately 4-6 every quarter and lieu days will be given when working Saturdays).
- Location: Remote / Working from home
- Salary: £25 per hour
The difference you'll make:
- Supporting our vision, we are looking for individuals who have the desire and drive to support our colleagues to identify the right solutions for our customers' during this challenging time in their life. Delivering these solutions in the right way to help our customers.
- Providing our customers with an experience that is second to none. This service is essential in helping customers improve their financial wellbeing during difficult times
- Leading a team of colleagues by example displaying the right behaviours and be passionate about supporting your team be the best they can be
- Implementing HR processes effectively e.g. recruitment, appraisal, disciplinary and absence management
- Ensuring coaching influences performance using the performance excellence framework
- Identifying, assessing and solutioning operational risks in line with Company audit, regulatory processes, and functions
What you'll bring:.
- Customer and people focused
- Experience of leading others in a relevant process/functional area
- You will require the right to work in the UK
It would also be nice for you to have.
- Experience of embracing change through successful planning and implementation
- Excellent organisational, listening and time management skills
- Ability to adapt and understand the bigger picture and work as a team
- Experience of monitoring SLA's and KPI's of an operational area
Vetting Requirements:
- Proof of Right to work in the UK
- Proof of National Insurance - NI Card, payslip or P60/P45
- Proof of Address dated within the last 3 months - Driver/provisional License, Utility bill, Bank statement
- 3 Years referencing details (Blue Arrow will apply for these)
- DBS (processed by Blue Arrow- External DBS accepted if on the update service)
- Credit Check
- Non-Disclosure Agreement
If you are interested in the role, please apply with your up to date CV.
