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Customer Service Team Coordinator Bolton, England

Warburtons

Full Time Bolton, England 20484 - 22364 GBP ANNUAL Today

Job description

Location: Bolton

Function: Distribution

Job Reference: 4373

Employment Type: Permanent / Full Time

Closing Date: 02/07/23

As ‘the UK’s No. 1 Bakery Brand’ we have been baking bread since 1876. Today, we are proudly a fifth-generation family, with the introduction of the sixth generation, supplying over 18,000 retail customers from 11 bakeries and 16 depots, producing a range of over 70 products including gluten and wheat free. Family and values are what makes us different, and we are a proud bunch, join us and you too could be proud to be Warburtons.

The Recipe

Are you passionate about delivering fantastic customer service? Do you enjoy dealing with queries from customers and problem solving, ensuring that everything gets resolved to a high standard? Then this could be the roll for you!

We have an exciting opportunity for a Customer Service Team Co-Ordinator, Based on site in Bolton, you’ll be one of 11 Customer Service Team Co-Ordinators, sharing best practices and knowledge and learning a multitude of skills within the supply chain function at Warburtons, working on a 5 over 7 rota (which will include 1 weekend day per week). The role sits in our Supply Chain function, however, you don’t need to have experience in that area, whether it’s face to face in retail or hospitality, over the phone in a call centre setting, if you enjoy dealing with customers we’ll give you all the training you’ll need to succeed, in helping us delight families every day with our great range of quality products.

Key Accountabilities and Measures

You will be the point of contact for our customers nationally in the customer service hub, responsible for responding to customer queries relating to deliveries or orders, that cannot be resolved using our EPOD system.

The main responsibilities of the position include:

Provide a contact service for the customer liaising with the shop managers on their delivery or order query
Deal with any issues related to delivery times and service through speaking with internal teams
Building strong relationships with site teams
Logging info and data to track customer service trends and future support
Sharing best practice and knowledge with other members of the Customer Care Team

Essential Ingredients

Engaging personality with an interest in resolving issues and providing the best customer service
Working collaboratively with team and the wider business
A good knowledge of IT systems and a willingness to expand your skills
It’s simple really, we deliver fresh products on time, keeping quality, safety and customer service at the forefront of every decision.

Extra Dough

At last and by no means yeast you will want to know what your breads worth.

A slice of the annual profits (discretionary profit share)

Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra weeks annual leave

Award winning pension scheme with company contributions of 7%

Life assurance

Products you will love along with deals and discounts for you and the family through our Extra Dough website

Continued investment in your personal development

Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!

Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.

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