Customer Service Support Operator Farnborough, Hampshire, South East England, England
Siemens
Full Time
Farnborough, Hampshire, South East England, England
30267 - 39629 GBP ANNUAL Today
Job description
Are you a detail-oriented and empathetic individual with a passion for customer service? Are you looking for a career that offers ongoing opportunities for growth and development? Look no further!
We are seeking a First Line Customer Support Specialist to join our team and be the first point of contact for our valued customers.
You will work closely with a diverse team of individuals who are all committed to meeting our Key Performance Indicators and Service Level Agreements. Your attention to detail and ability to work collaboratively will be essential in ensuring that all duties and requirements of the team are met, as well as individual targets.
In this role, you will:
Work closely with our Customer Relationship Manager- Have administrative ownership over a set of customer accounts
- Ensure that customer data is kept live and accurate
- Receive customer fault calls via email or phone
- Schedule and dispatch our engineers to meet the contractual requirements
To be successful in this role, you should:
Have experience in a customer service role- Possess excellent communication skills, both verbal and written
- Be comfortable creating and managing customer reports, such as monthly KPI reports
- Have knowledge in fire and security, as well as SAP, preferred but not essential
We offer:
- A competitive salary and benefits package
- Hybrid working
- Free onsite parking
- Ongoing opportunities for career advancement
Please a full list of Siemens Benefits below:
http://siemensmatching.mybenefitsguide.co.uk/siemens-matching-service/cover/
At Siemens, we value diversity and believe that every individual has something unique to bring to the table.We are committed to creating a supportive and inclusive work environment that enables all employees to thrive.
If you are a detail-oriented and empathetic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team today and be a part of a company that values and supports its employees!
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Siemens
www.siemens.co.uk
Frimley, United Kingdom
Roland Busch
$10+ billion (USD)
10000+ Employees
Company - Public
Electronics Manufacturing
1847
