Customer Service Support Operator Farnborough, Hampshire, South East England, England

Siemens

Full Time Farnborough, Hampshire, South East England, England 30267 - 39629 GBP ANNUAL Today

Job description

Are you a detail-oriented and empathetic individual with a passion for customer service? Are you looking for a career that offers ongoing opportunities for growth and development? Look no further!

We are seeking a First Line Customer Support Specialist to join our team and be the first point of contact for our valued customers.

You will work closely with a diverse team of individuals who are all committed to meeting our Key Performance Indicators and Service Level Agreements. Your attention to detail and ability to work collaboratively will be essential in ensuring that all duties and requirements of the team are met, as well as individual targets.

In this role, you will:

Work closely with our Customer Relationship Manager
Have administrative ownership over a set of customer accounts
Ensure that customer data is kept live and accurate
Receive customer fault calls via email or phone
Schedule and dispatch our engineers to meet the contractual requirements

To be successful in this role, you should:

Have experience in a customer service role
Possess excellent communication skills, both verbal and written
Be comfortable creating and managing customer reports, such as monthly KPI reports
Have knowledge in fire and security, as well as SAP, preferred but not essential

We offer:

A competitive salary and benefits package
Hybrid working
Free onsite parking
Ongoing opportunities for career advancement

Please a full list of Siemens Benefits below:

http://siemensmatching.mybenefitsguide.co.uk/siemens-matching-service/cover/

At Siemens, we value diversity and believe that every individual has something unique to bring to the table.We are committed to creating a supportive and inclusive work environment that enables all employees to thrive.

If you are a detail-oriented and empathetic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Join our team today and be a part of a company that values and supports its employees!

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