Customer Service Specialist - Peterborough - Full Time Peterborough, England
Travelex
Full Time
Peterborough, England
20697 - 23644 GBP ANNUAL Today
Job description
Job Title: Customer Service Specialist
Location: Travelex, Worldwide House, Thorpe Wood, Peterborough (PE3)
Hours per week: Full Time, 36 Hours Per Week.
Working Patterns: Flexibility is required across a variety of shifts between 9am-8pm, Monday to Sunday.
We’re passionate about shaping and sharing experiences
Travelex are proud to be known as experts in the travel money field providing great customer service to our corporate branch network and customers. Led by inspiring managers, our in-house training provides everything you need to know as a new team member, and we will provide ongoing support and continuous development.
Our dynamic and enthusiastic team have a hard-working ethic and provide great support to each other. If you enjoy achieving and exceeding targets with a positive team around you, you will find our Global Support Centre a great place to work.
Our Customer Service Teams operate 24 hours 7 days a week and we are currently recruiting for various shifts times between the hours of 10am and 10pm Monday – Sunday
Travelex is committed to investing in the future of our company through our people.
So, what will this role involve?
Responding to inbound calls from a wide range of customers assisting them with their foreign currency requirements for their holiday or business trips. Our Customer Service team support both Customers and Branches with resolving their queries regarding their Travel Money orders.
- Manage inbound calls and emails with excellent Customer service and resolve the query in a timely manner
- Provide excellent relationship management
- Support branch / customer query investigations and resolution.
- Ensure GDPR and financial regulation standards are adhered to.
- Identify customer needs, clarify information and handle enquiries effectively
- Provide great customer service to individuals with a calm and professional manner.
- Deliver on targets such as: compliance, customer satisfaction and call handling times.
About you
- Experience in a Customer service environment preferable but not essential
- Strong phone and verbal communication skills along with active listening
- Call centre or retail sales experience is advantageous.
- Confident telephone manner
- Numerical skills (Numerical testing in interview process)
- IT skills
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex family by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
