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Your role at a glance

Would you like to work for Britain’s most Admired company 2022? Are you passionate about customer service and helping others? Are you a caring and empathetic person, who loves nothing more than to support people? We’re recruiting for Customer Care Advisors to join us. We’re offering a starting salary of £22,500, plus discretionary bonus*. We are happy to consider candidates seeking a full or part time role. This is a hybrid role where you’ll work half your week from home and half in our Cardiff office.

Our teams are made up of professionals from different backgrounds including care, nursing, retail, hospitality, and teaching.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
• As your skillset grows, it’s possible your earning potential will too.
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
• We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
• We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.

What you'll be doing

• You’ll be talking to colleagues and customers regularly. You’ll talk to customers on the phone as well as complete associated administrative tasks. You will be responsible for managing your own caseload of sensitive claims.
• Through proactive and reactive contact, you will use appropriate techniques to understand the customer’s needs and keep them updated via variety of channels, phone, email, messaging, correspondence and online.
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
• Ensure all appropriate legislative, regulatory and internal process & procedure knowledge is fully understood.
• Our Customer Care Consultants support customers during the entirety of the annuity lifecycle. They help setup annuities and support customers during their retirement journey. You will be speaking to customers or their loved ones in the instance a claim needs to be made, due to serious illness or bereavement. You’ll put the customer at the heart of everything you do.
• What’s an annuity? A fixed amount of money that customers will get every year for the rest of their life.

What we're looking for

• The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people!
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic.
• Confidence in using a desktop or laptop and experienced in using MS Office.

Benefits

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

About L&G

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area

For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe’s largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people’s financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group.

Our commitments to you

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

How to find out more

If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Charlie Venton at [email protected] (LinkedIn: www.linkedin.com/in/charlie-venton-4002a5224 ).

If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.