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Customer Service & Social Media Associate Worthing, South East England, England

Southern Water

Full Time Worthing, South East England, England 27500 GBP ANNUAL Today

Job description

Closing Date

21/06/2023

Customer Service & Social Media Associate

Location: Durrington, West Sussex

Perm/FTC: Permanent

Salary: Up to £27,500 per annum depending on skills and experience + 15% shift allowance

Hours: 37 hrs

Working Pattern (Shifts):

24/7 Shift Rota
3-day shifts + 3 standby days + 4 days off
4-day shifts + 2 standby days + 3 days off + 1 standby day
3-night shifts 6 days off + 1 standby day
4-night shift + 7 days off

Are you a customer service passionate? Do you love to know all the latest news and are not afraid to get involve?

What if I tell you that you can be in the heart of our company, becoming a key part of our team in our 24/7 Operations Control Centre?

As a Customer Service & Social Media Associate you will be responsible for monitoring social media and identifying issues relating to or affecting Southern Water, responding promptly to our customers on customer service and reputational issues.

You will also be the liaison point between the wider customer services function and the communications team to make sure they are kept up to date with the latest on operational issues. During an incident, you will work closely with the incident communications team to make sure updates from the company are shared in a timely way until the situation is resolved.

This role will work 12 hour shifts, over 24-hour, 7 day a week rotation to provide a continuous information lead for social media to support operational, customer service and incident response delivery. One of the greatest benefits we found in this rota system is when you work 4 nights, you will have 7 days off for you to enjoy the south coast summer living.

You will be part of a team of 6, and after your training you will be on shift on your own. Plus, coming to the office has never been so easy. You can choose to drive as we have lots of parking spaces or take public transport as we are in walking distance to local bus stops and train stations.

Ideally you will be IT Savvy, approachable, confident, able to manage challenge and empathetic.

If this is something you could see yourself doing, please send over your CV. if you feel you have more to say, why not send us a cover letter letting us know why you are the right person for the job.

At Southern Water we are committed to offer flexibility and a broad range of benefits to reward and recognise the difference you make and succeeding together with the others to achieve our goal. View our benefit page here -

Benefits (southernwater.co.uk)

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