Customer Service & Sales Executive - Online Chat (office based) Leicester, England
Job description
We have an exciting opportunity to join our fantastic team as Customer Service and Sales Executive – Online.
Your day-to-day activities will be to talk to current and potential students via our online channels (online chat, text, Google messages, and Whatsapp) while always providing a high standard of customer service.
You will also be sales-focussed, helping to follow-up leads with calls and emails.
Most of the working week will be Monday - Friday, 9 am - 5.30 pm in our Leicester office, but there will be some evening and weekend shifts which will done remotely.
THE RIGHT CANDIDATE
- You will be passionate about delivering excellent customer service daily
- You will enjoy making a sale and approach this with bags of energy
- You will be pro-active in seeking out opportunities to identify
THE JOB
Reporting to the Sales Manager and working closely with the wider Sales and Marketing Team, your duties will include:
- Responding to chats made across our online platforms - including using these tools to make sales under the guidance of the Sales Manager.
- Conducting a range of tasks such as taking payments, completing administration around bookings and logging maintenance and security requests.
- Assisting the wider sales and marketing team, such as helping with events and Open Days.
A full job description can be found here: https://codestudents.co/exec-online
THE BENEFITS FOR YOU
The right person will find many benefits to working in a tight-knit business like CODE:
- Visibility – you are seen. Your ideas are not only heard but brought to fruition and credited to you.
- Variety – you will have the opportunity of being exposed to and working on a breadth of tasks.
- Sense of completion – seeing sales to completion, with the ability to demonstrate success.
- Salary – annual reviews, based on what you have delivered – great opportunity for growth
- Perks - free parking, free drinks & snacks, your birthday off, free massages and all-expenses-paid staff events. Paid overtime is also available if approved by your manager.
THE TEAM
CODE has a unique online team: hard-working, enthusiastic but supportive – encouraging respect, growth, shared learning and recognition. The team works towards a common goal and utilises individual strengths.
You'll be led by the Senior Customer Service and Sales Executive – Online, who will train and mentor you in your role, and will be supported by an established, fun, creative and knowledgeable team.
THE BUSINESS & WORKPLACE
CODE Student Accommodation offers high-quality rooms to students in Leicester and Coventry – with plans to expand into other cities.
We’re a fast-paced, adaptive business, with a real focus on enhancing a student’s time at university.
Because we thrive on collaborative working, this is a mainly on-site role. You willhave the opportunity to work remotely out of hours once you have passed your probation.
We can offer newly built, spacious offices with free car parking. You’ll mainly be based in our Leicester office, with some travel to our site in Coventry.
To apply for this role please complete both assessments and send a covering letter including reference CV23-18.
Job Type: Full-time
Salary: £10.90 per hour
Benefits:
- Casual dress
- Company events
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Application question(s):
- What interests you in this position?
Experience:
- Sales: 2 years (preferred)
Work Location: In person
