Customer Service/Sales Assistant Crawley, West Sussex, South East England, England
Job description
Established in 2012, we started making wood fired pizzas for small villages using our bespoke mobile pizza trailer. Over the years we have evolved our pizzas and techniques to supply an ever-growing
demand for good quality food in the local area. We now have 5 shops and a mobile pizza kitchen for weddings and events.
We strive to make the best craft pizzas and we are proud to offer the finest ingredients, artisanal preparation, and the best service because we love what we do, and our customers love it to.
Do you have a passion for delivering the best possible customer experience to our customers?
If so, we have an exciting role for you and would love to hear from you…
We are seeking a confident individual who is capable of handling customer calls in a calm and collected manner. The ideal candidate will need to have excellent communication skills and be able to handle working under pressure in a busy enviroment, you will need to be able resolve problems efficiently, whist delivering excellent service to our customers.
Responsibilities:
- Answer customer calls and process orders and payments.
- Update customers on exisiting orders
- Determine appropriate solutions to customer needs.
- Work as part of a team to resolve customers' needs and concerns.
- Communicate effectively with both internal staff and external customers.
- Respond appropriately to customer complaints or problems.
- Propose solutions and take action for customer satisfaction.
What we Offer
Bonus Scheme
Performance Bonus
Continuous Learning and Development
Career Progression
Staff discount
Pension scheme
Recognition and reward
Annual leave entitlement.
Experience
Excellent verbal and written communication skills
Excellent problem-solving skills and the ability to think fast.
Job Type: Part-time
Part-time hours: 15-20 per week
Salary: £12.00 per hour
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location: One location
