
Customer Service Representatives Wallsend, England
Job description
Customer Service Representatives
- Cobalt Business Park, Newcastle Upon Tyne (NE27)
- £21,000 per annum
- Permanent
- Full Time
Overview
Customer Services Representatives (CSR's) will work a 37 ½ hour week, covering 9 am till 5 pm (Monday – Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader.
Responsibilities:
To act as the first point of contact for JPM POca account holders via telephone, written correspondence and forms- To guide account holders accurately and professionally through business processes enhancing the customer experience
- Investigation work to reunite customers with their funds
- Adhere to and be familiar with Policies / Procedures, processing rules and POca systems
- To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
- Adhere to agreed call/ written quality standards
- To follow the DXC Technology and J.P.Morgan administration policies and procedures with a common sense approach
Skills required:
Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)- Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)
- Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)
- Excellent telephone manner (essential)
- Ability to work on your own and as part of small team (essential)
- Desire to go the extra mile for the customers and enhance their customer journey (essential)
What we offer:
Working for a global leading Technology company on a prestigious contract with one of the world leading banks- Competitive salary
- 25 days annual leave (bank holidays in addition)
- Company pension
- Ongoing training
- Numerous benefits including dental, Healthcare, cycle to work scheme, holiday purchase/sell options etc.
