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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). Our search for better is changing the lives of our customers. It’s changing the careers of our people too –creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as a Customer Service Representative, and you won’t either. Your key duties and responsibilities: Calling specific accounts to engage healthcare professionals (District Nurse, Practice Nurse, Practice Pharmacist, Practice Manager) to identify patients for a product upgrade Deliver a high-volume call rate with evidence of impact Demonstrate good customer engagement and tenacity when calling Drive and support product implementation across care settings Meet agreed Metrics & SFE Standards working within and adhering to Company’s compliance policy & Standards of Business Conduct & Ethics. Record all activity within the database and through feedback with line manager and wider team with progress About you: Selling experience with a competent telephone manner Strong team player as will be part of a Matrix team Tenacity, be highly motivated and goal oriented Strong and impactful communication skills and the ability to build strong customer relationships and influence key decision makers The ability to demonstrate a good understanding of NHS structure Demonstrates skills at meeting or exceeding targets Strong communication skills / telephone etiquette Our Advanced Wound Care products make a big difference every day, as will your contribution. The work you do will make a difference to our business and our customers and patient’s lives. It will inspire you to deliver to your very best. We will be right behind you when you do. This is a challenge more worthwhile. Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll move you. #LI-Remote #PF-2 Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected]. Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site - Find Jobs. Thank you!