
Customer Service Representative with German Language and English - Remote UK Remote
Job description
- Remote - United Kingdom
- Permanent Contract of Employment
- Salary: £26,394.66 per annum and an opportunity to earn an additional £1066.67 annual performance-based bonus.
- £500 joining bonus as a thank-you for joining Conduent!*
- Guaranteed 40 hours per week. Shifts between 08:00 and 16:30 Monday to Friday / 1 in 4 weekends 9:00 - 17:30
During your working day you will;
- Provide Inbound customer service in German via Phone, Chat and Email around Android apps and hardware, mobile/desktop, payments, cloud storage, accounts, and other end user issues.
- Work on our clients' modern systems, databases and applications with access to exciting new technology from this global leader.
- Have continuous support from our teams of Expert Agents dedicated to help you at any point during your working day.
- Paid training, all you need is to be PC literate.
- Opportunity becoming a knowledge and performance expert in all you do.
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Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders,
Trainers and Quality Coaches! - With over 500 employees we have one of the most international workforces in the UK and are very proud of our engaging workplace.
- In addition, we also offer 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
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Workplace Pension-Automatic Enrolment, Life Insurance, Dental Benefits scheme and
Free Eye Tests. - Employee Assistance Programme to you and your immediate family members
- Internal promotion opportunities and excellent internal Apprenticeship Programmes
- A dedicated to social committee with a huge variety of local discounts, language learning opportunities and social events.
If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent!
- Knowledge of Android OS and/or iOS
- Knowledge and experience using Cloud storage services is desirable
- Excellent customer service skills, with a good grasp of understanding customers' needs by asking appropriate probing questions and who thrives in a team environment
- Excellent verbal, written, grammar and interpersonal communication skills in German & English
- Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem solving and educating others
In order to be successful in this work from home role, there are some minimum requirements to consider:
- A reliable broadband internet connection with Minimum Download speed – 10Mbps, Minimum Upload Speed – 1Mbps
- Private and distraction free space that must have a door that you can close to keep out noise and where your screen will not be visible to others due to Data Protection.
- You will need a desk and suitable chair to work from comfortably and professionally. We will provide you with the technology equipment needed.
Terms & Conditions apply.
